Brands and service strategies are evolving to meet the demands of new and different services. Customer service support also needs to evolve accordingly, and it is here that telecoms operators still seem to be falling short -- at least if one new report and recent personal experience are anything to go by.
Smartphones are still too much like blank cheques, or loaded guns, with regard to international data roaming charges. Usage alerts were introduced in an attempt to increase transparency and control for consumers. They are failing to do that. Regulated measures often fail to keep up with market developments. Postpaid calling plans are popular and convenient for operators and customers alike, but they lack even the rather basic control, on total spending, that prepaid calling has always afforded consumers. Much better spending safeguards for LTE-era data usage are required.
POPULAR COMMENT THREADS
Telenor announced changes to its management team that it said would better represent the group's international business, making the Norway-based group the latest operator to overhaul its management to meet new strategies and changing needs.
Around 57 per cent of operators have "firm timelines" in place for the deployment of carrier-grade Wi-Fi networks, according to a new survey and report by Maravedis-Rethink carried out on behalf of the Wireless Broadband Alliance (WBA).
Telco Systems, an Israel-headquartered SDN and NFV specialist, Orange, Cisco, Intel and NFV network quality assurance company Netrounds are demonstrating an NFV automation proof-of-concept at this week's SDN & OpenFlow World Congress.
Vodafone extended its home broadband and voice service to the rest of the UK, making good on its promise to open up the service to all UK consumers in the autumn.
Nokia and Ooredoo Group signed what the infrastructure vendor called a "major framework agreement" covering long-term network development in the Middle East, North Africa and Southeast Asia.
Worldwide semiconductor revenue is forecast to total $337.8 billion (€297 billion) in 2015, a decline of 0.8 per cent from 2014.
From Our Sister Sites
Calling it "Backhaul to the Future," Mimosa Networks announced the B11 backhaul radio with massive multiple input/multiple output (MIMO) technology. It's designed to give wireless ISPs a high-precision licensed radio at a cost-effective price.
Suddenlink said it will expand its offerings to business users with Arris' Service Provider Wi-Fi solution. Suddenlink said it will sell the product throughout its 17-state area.