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Ofcom

Latest Headlines

Latest Headlines

Ofcom says Google white space trial maintains UK lead

Ofcom said the UK remains at the forefront of TV white space technology developments in Europe, as it revealed Google is the latest big-name company to join a series of trials of the unlicensed spectrum.

Ofcom CEO Ed Richards to leave at the end of 2014

Ofcom, the telecoms and broadcasting regulator for the United Kingdom, has started the search for a new chief executive after Ed Richards said he planned to step down at the end of December this year.

EE subscribers threaten to quit over call centre priority service

EE faces a customer backlash after introducing a service that lets subscribers pay to skip to the front of the queue when calling customer service centres.

Report: Number of UK LTE users exceeds 6M

There were more than 6 million LTE subscriptions in the UK by the end of March 2014, according to latest estimates by UK regulator Ofcom.

UK and U.S. take separate steps to ease phone unlocking

Phone unlocking hit the headlines in recent days when President Obama signed a bill that would allow U.S. consumers to once again legally unlock their phones in order to be able to change their network operator and retain their device, as widely reported by U.S. media.

UPDATED: Ofcom cuts proposed hike in 2G, 3G spectrum fees

UK regulator Ofcom scaled back plans to increase fees for 2G and 3G spectrum use, a move that was previously described by analysts as a tax of £4.5 billion (€5.6 billion/$7.5 billion) on the UK mobile industry over 20 years.

The changing nature of 'universal' comms services

UK regulator Ofcom has just tackled the issue of what is now deemed essential by consumers in a new report on the affordability of these essential communications services. Its findings showed a broad consensus on which services are seen as the most essential, which are voice services in general but mobile services in particular (voice and text) and access to the internet, particularly the fixed internet.

Customer service still has a long way to go, as personal experience shows

Every event I go to and every conversation I have with operators tends to at some point touch on how operators are putting the customer first and how customer experience is at the forefront of everything they do. But time and time again, this still fails to be reflected in how they treat their customers when it comes down to the personal contact level.

BT Openreach faces Ofcom mandate to accelerate repair, installation times

UK regulator Ofcom has put new rules in place that will force Openreach, the operator of BT's last mile network, to enhance the speed in which it conducts line repairs and service installations for consumers and its wholesale customers, reports  ZDNet.

Report: UK leads in EU on broadband coverage and take-up

The UK has the highest take-up and coverage of superfast broadband among leading European countries, Ofcom's latest European Broadband Scorecard has revealed.