Topic:

Service Provider Strategies

Latest Headlines

Latest Headlines

Comcast charm campaign continues with app to track technician arrival time

Continuing to execute a public charm campaign under new customer service czar Charlie Herrin, Comcast intends to unwind the age-old cable industry practice of leaving customers in the dark all day as they wait for a technician.

RootMetrics data show Sprint, T-Mobile making gains in LTE coverage

Thanks to an exclusive partnership between FierceWireless and network testing firm RootMetrics, readers will be able to see how the carriers are progressing in terms of network deployments by technology on a region-by-region basis. Special report

AWS-3 spectrum auction bids soar to nearly $25.8B, and are likely to keep climbing

Bids in the FCC's AWS-3 spectrum auction keep climbing: After 20 rounds the auction has raised a total of $25.77 billion in provisionally winning bids.

FairPoint unions step up protest with rallies in Boston, Montpelier, Vt.

FairPoint Communications union workers' move to hold rallies in both Boston and Montpelier, Vt., shows that they are not willing to back down in their ongoing strike over disagreement about various concessions related to company benefits.

Comcast takes on CenturyLink in Albuquerque, Santa Fe with fiber network extension

Comcast Business is looking to give local businesses in Albuquerque and Santa Fe another option besides local telco CenturyLink for Ethernet services, with plans to deliver its entire suite of Ethernet services by extending its fiber network into both of these key New Mexico cities.

Sprint's Claure appeals directly to Hispanic market in new ad, touting value message

Sprint CEO Marcelo Claure is taking a page of out his predecessor Dan Hesse's playbook and will star in a new Sprint ad. Claure, a native Bolivian, speaks directly to the camera in Spanish in the new ad, which is targeted directly at the Hispanic market and aimed at highlighting Sprint's value proposition.

Verizon drives SMB loyalty with 'Give and Give Back' campaign

Verizon is hoping to strengthen its bond with its small to medium business (SMB) customers that enrolled in the telco's Small Biz Rewards loyalty program by launching a "Give and Give Back" Holiday Sweepstakes that will award $5,000 to a business and their favorite charity.

Windstream implements Overture's 6500 platform for multi-access Ethernet strategy

Windstream is leveraging Overture's 6500 platform as part of its multi-access Ethernet service initiative, accommodating a mix of fiber, copper, SONET and TDM across its ILEC and CLEC footprints.

Grande extends 1 Gbps service into more parts of Austin

Grande Communications, a Texas-based cable overbuilder, is extending its 1 Gbps fiber-to-the-premises (FTTP) service to all new and existing customers in the West Campus area of Austin.

Sprint MVNO Scratch Wireless offers unlimited cellular calling and data for $4/day

Sprint MVNO Scratch Wireless is offering unlimited cellular voice and data for 24 hours on Sprint's network for $4 when customers are out of range of Wi-Fi. The Wi-Fi-first Scratch said it wants to give its customers more flexibility and control to choose the services they want, when they want them, without having to pay for more than what they use.