German Speaking Customer Solutions Specialist - ARN Consulting
Jul 03
Location: London, Categories: Specialist
Website: http://www.arnconsulting.com
Position Description
Location: central London
Salary: 55-85K
Our client is an Internet TV company that provides online services for the distribution of video and advertising.
Our client is looking for an exceptional person to play a key role in their growing Customer Support Organisation. Candidates must have a solid technical background, advanced skills in web-based technologies, extremely detailed oriented and have outstanding communication skills.
Description
Our client is seeking a highly skilled Customer Solutions Specialist to respond to our customers – including publishers, video content owners and affiliates – with technical assistance. They are looking for someone who is passionate about providing online customers with exceptional timely support and service. Candidates must be highly motivated, a self-starter and possess a complete willingness to wear multiple hats as we build and expand the organisation.
Responsibilities include:
responding to customer issues via email and phone, tracking each issue to complete and thorough resolution, triaging technical issues for prioritization and escalation, and contributing to a knowledge database for up-to-date customer information. This individual will also assist in debugging and researching issues and effectively communicate them to interdisciplinary teams for resolution.
Our client is the place for talented, creative and passionate people who are excited about new technologies and being on the cutting edge of Internet TV and web technologies. They have a culture which values empowerment, individual excellence, honesty & humility, and customer centricity. They offer an excellent total rewards program inclusive of salary, benefits, options and a flexible work environment. If you are smart and nice and get things done, we want to work with you!
Qualifications and Required Experience:
• College degree.
• 2-3 + years work experience in a Customer Service organization or call center.
• Demonstrated ability to lead and manage initiatives to completion.
• Excellent written, oral, and interpersonal communication skills.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Proven analytical / problem solving ability.
• Demonstrated ability to learn new skills quickly.
• Ability to work independently and as a part of a team.
• Ability to resolve conflicts in a productive and professional manner.
• Ability to provide cross-reference support.
• Very people oriented.
• Required to be flexible, detail oriented and organized with the ability to multitask.
• Work independently and within a team environment.
• On-call experience.
• Strong web technology experience with rich media
Technical Experience:
• Strong technology background with a comprehensive knowledge of computer based applications and network applications.
• Proficiencies in web-based technologies, including HTML, XML, FTP, Flash.
• Actionscript and Java script application experience required.
• Exposure to online video and encoding preferred.
• Internet networking experienced desired.
• Ability to speak German required; multi-lingual skills are a plus.