Director of Wireless Field Operations - Cox Communications

Position Description

Functional Accountabilities
- Primary contact for installation, backhaul integration, test & turn-up coordination and issue resolution for wireless sites and network elements.

- Primary contact for oversight and coordination of wireless field technician resources.

- Primary contact for operational change and maintenance procedure compliance and issue resolution.

- Coordination of M&P development, field resource training and transition activities.

- Review and acceptance of technical and as-built documentation.

- Develop necessary processes and verification points to ensure compliance with national standards for the above activities.

- Negotiate and establish detailed Statements of Work (SOWs) to ensure supplier compliance with the above standards.

General:
- Establish strategic goals for improving operations, products and services. Initiate and direct activity aligned with achieving improvement goals.

- Analyzes and manages capital and expense budgets.

- Develop, lead and guide improvement programs across multiple organizations.

- Oversee and lead contract negotiations and perform supplier management for assigned functions.

- Create solid communications links between the network operations teams, field locations, and other functional groups within Cox to insure a timely response to network reliability issues and deployment of new services.

- Participate as a Network Operations lead in cross-functional teams through the entire product development and deployment stages of new services.

- Directs the execution of future network enhancements as assigned.

- Directs engineering economic, alternative, and feasibility evaluations as assigned.

- Consult with business leaders to define key performance indicators and service levels, create a process framework, and initiate and direct improvement activities.

- Provides high level consultation and leadership to field systems, engineers, and implementation teams.

Qualifications:
Minimum Requirements:
- 10 years experience in wireless network field operations.

- 5 years direct management experience.

- BS in Engineering or other technical discipline highly preferred.

- Extensive experience and knowledge of technical operations and considerations in the communications and wireless industry.

- Excellent written and verbal communications skills.

- Ability to travel extensively as needed.

Company Profile:
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company’s ability to provide superior customer service. For Cox, it’s not about being the biggest; it’s about being the best.

How to Apply

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