Product Manager, Consumer Products and Services - T-Mobile USA

Position Description

•T• • •Mobile•

Senior Product Manager, Consumer Products and Services

T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.

Be a part of the next technology revolution. Drive product strategy and innovation for revolutionary mobile web products. Step in and have a major influence in a highly visible role on T-Mobile’s next generation, content rich state of art products, driving T-Mobile’s initiative into the open mobile web space. Be a part of the next revolution of web 2.0/3.0 and it’s evolution into mobile Help change the way we all find/share information, music, data, photos, and connect with others. This is a particularly outstanding opportunity to be at the forefront of convergence of mobile technology innovation, social networking, and the internet. Work in a fun, entrepreneurial environment where customers and employees are #1. Join a company that values work/life balance and focuses on career growth/satisfaction. T-Mobile has won the JD Power & Associates Outstanding Customer Service awards for 7 years running and recently named by Business Week to the Customer Service Elite. We are passionate about delighting our customers and employees

The candidate will have product responsiblity across multiple business areas. This will involve evaluating customer needs, competitive services, and industry trends to design enhanced and future services and products. The candidate will also be driving the features and functions of the underlying platforms which support those businesses, developing competitive and business case analysis, and identifying cross-functional priorities. This position requires strong general business management skills as well as the ability to track and present business results to T-Mobile executives. S/he must have the ability to think strategically and creatively about customer, market and business issues, translate analyses and insights into well documented and communicated product and service requirements and be capable of collaborating with cross-functional partners to achieve goals and deliverables.

The ideal candidate should have the uncanny ability to leverage a variety of voice and data technology products to solve real customer problems in an easy to use and broadly accessible way that drives mass adoption. S/he will be the primary advocate of customer experience and delight within the development organization. Ideally, the candidate will have previous experience managing customer-facing mobile communications products.

The candidate will be taking products from initial concept stages through development to launch and will monitor their progress thereafter. Therefore, s/he will be an excellent facilitator, with strong teaming skills working with multiple functional teams to accomplish goals.

Primary Duties and Responsibilities

The candidate should be able to understand, evaluate, and articulate business models and broad marketing and product requirements, detailing service operation and customer experience. Understanding how those requirements will impact the underlying network and handset systems is a definite plus.

Use research driven insights and analytics to develop and drive consumer-focused products and services.

Manage commercial product lifecycle to support driving customer revenue, retention, and profitability.

Lead the enterprise development team through the development of product specifications, management of changes to the requirements and the establishment of development plans and schedules.

Responsible for understanding the T-Mobile product strategy, state of the industry; current product requirements and market trends, and for developing a product roadmap.

Solicit and evaluate ideas and suggestions for new products. Participate in and drive customer research, monitor competitive landscape, develop competitive strategies, and analyze new business opportunities. Insure that innovative development efforts are focused in areas most beneficial and useful to customers.

Develop strategic business cases for new product initiatives. Provide make/buy/partner recommendations if appropriate.

Assist in the development of marketing collateral with the segment and marketing communications teams

Maintain/update marketing collateral to reflect product enhancements

Contribute to product training curriculum

Qualifications:

MS or BS in Engineering or Business.

Required skills include: product management, project management, and product marketing.

Experience in vendor evaluation and management, product and/or project management, budgeting and business casing and delivery of technology focused consumer products or services.

An understanding of telecom architecture, supplementary services, SMS, MMS, WAP

Ability to communicate ideas and technical specs through documentation is a key requirement

Ability to multitask, and cope with a dynamic environment where priorities are constantly revised to keep pace with a highly competitive industry

Excellent communication skills and leadership skills with an emphasis on decision-making, problem solving, and effective team motivation are essential.

Ability to self-educate in new telecom technologies

Computer literate: Excel, MS Access, Word, Outlook, PowerPoint

How to Apply

Application Instructions / Send a Resume