User Experience Manager - T-Mobile USA

Position Description

•T• • •Mobile•


Be a part of the next technology revolution. Drive product strategy and innovation for revolutionary mobile web products. Step in and have a major influence in a highly visible role on T-Mobile’s next generation, content rich state of art products, driving T-Mobile’s initiative into the open mobile web space. Be a part of the next revolution of web 2.0/3.0 and it’s evolution into mobile Help change the way we all find/share information, music, data, photos, and connect with others. This is a particularly outstanding opportunity to be at the forefront of convergence of mobile technology innovation, social networking, and the internet. Work in a fun, entrepreneurial environment where customers and employees are #1. Join a company that values work/life balance and focuses on career growth/satisfaction. T-Mobile has won the JD Power & Associates Outstanding Customer Service awards for 7 years running and recently named by Business Week to the Customer Service Elite. We are passionate about delighting our customers and employees


Manager 3, Innovation Process


T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.


This position is in T-mobile’s advanced product and service design group which we call The Creation Center. The Creation Center uses a human-centered innovation process to discover new or untapped needs of customers and solve them with new products and services from T-mobile USA. We function as a consultancy within T-mobile working on a wide variety of problems for a wide variety of groups within the company from Product Development and Retail to Human Resources. Some of the cornerstone’s of the Creation Center’s work are 1) a highly collaborative, project-based approach where individuals from diverse backgrounds work together to discover opportunities and find solutions; 2) a belief in empathic research methods and 3) rapid prototyping (we get our hands dirty – sometimes literally.

We are looking for a leader to help us continue to deepen our design and innovation skills through project work, teaching and training


Primary Responsibilities

· Manage team of Process Producers (Project Leaders) and Experience Specialist (Project Coordinators)

· Recognize skill gaps across the Creation Center team and deisgn roles, training on projects to fill them

· Coach all Creation Center projects with an eye for keeping them on a productive path, suggesting new methods and activities to deepen their learnings and their concepts

· Design and deliver ongoing design and innovation curriculum for the Creation Center team

· Oversee the delivery of our company-wide training module that introduces all T-mobile leadership to the process and methods of innovation.

· Connect with other organizations with a similar in-house approach to innovation in an effort to share and compare best practices.

· Regularly meet as part of Creation Center leadership to set strategy for new project, hiring etc.



Functional/Technical Skills

· A background in innovation consulting either for an external consultancy or from within a large organization

· A record of using an innovation approach to invent and implement new ideas

· A record of working successfully in and leading highly collaborative teams.

· An understanding and working knowledge of “design research” or “empathic research” and proven experience in turning that research into actionable opportunities for a client or employer



Management Responsibilities

· Regularly directs the work of full-time employees or FTE equivalents

· Interview, select and train employees

· Conduct performance reviews

· Accountable for the work of a recognized organizational unit

· Determine and secure resources and materials needed to perform the work of the unit



Education and Experience

· BA or BS required, MA or MS preferred

· Minimum 5+ years experience in innovation consulting, including management experience

· Minimum 10 years work experience

How to Apply

Application Instructions / Send a Resume