Service Coordinator at Avaya - Avaya

Location: Oklahoma City, OK
Categories: Executive
Website: http://jobs.brassring.com/en/asp/tg/cim_home.asp?partnerid=261&siteid=33

Position Description

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500 ®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications Enabled Business Processes. Avaya has tremendous assets – its people, customer base, heritage, intellectual property – that provide a strong foundation and growth engine to build upon for the future.

Job Title: Service Coordinator
Requisition Number: 32119BR
Location: Oklahoma City, OK 73134

We are currently hiring both term and full time Service Coordinators in Oklahoma City!

You will receive a competitive starting salary with regular increases. After 6 months, you are also eligible for our major benefits package including 401K, paid vacation, medical, dental, and vision insurance-Avaya pays 100%!

This position primarily will be responsible for receiving trouble reports and service orders from various sources with responsibility to schedule work to technicians in geographic territories with a diverse range of variables. Will also analyze reports and determine appropriate procedures, obtain status reports, update the tracking system, and keep the customer informed of status. Will also take incoming calls from customers throughout the day regarding their service requests.

This is a union represented position. All testing will take place in Oklahoma City.

Qualifications:
You must pass a basic aptitude test to be considered.

Candidates must also have the following background:
The ability to work in a fast- paced environment with multi- tasking capabilities
- Must be available to work an eight-hour day Monday – Friday, between the hours of 6:00 a.m. and 7:00 p.m.
- Must have strong PC skills and be familiar with Windows-based environment for report generation and data entry
- Good verbal skills
- Dispatching experience a plus!

If you are qualified and interested submit your application online at:
http://jobs.brassring.com/en/asp/tg/cim_home.asp?partnerid=261&siteid=33 and search ref no# 32119BR

How to Apply

submit your application online at: http://jobs.brassring.com/en/asp/tg/cim_home.asp?partnerid=261&siteid=33 and search ref no# 32119BR