Technical Support Analyst - Andrew Wireless Solutions
Oct 01
Location: Ashburn, VACategories: Executive
Website: https://recruiter.kenexa.com/andrew/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=11542
Position Description
Andrew Wireless Solutions, a CommScope Company, is the foremost supplier of one-stop, end-to-end radio frequency (RF) solutions. Our Antenna, Cable, and Cabinet Group and Wireless Network Solutions Group combine to design, manufacture and deliver complete solutions for wireless infrastructure—from top-of-the-tower base station antennas to cable systems and cabinets, RF site solutions, signal distribution, and network optimization. For more information, please visit www.commscope.com
Job Title: Technical Support Analyst
Requisition Number: 11542
Location: Ashburn, VA 20147
Due to our continued growth and customer demand we are currently recruiting for a qualified, interested and available Technical Support Analyst for an opportunity located in Ashburn, Virginia.
Position Summary:
The Andrew Customer Technical Support (CTS) Group is a 24 hour, seven day support team that works directly with field technicians, equipment installers, and network operations staff to troubleshoot problems with Andrew equipment. This position works directly with customers via telephone to solve their problems. including wireless operators, vendors and internal technical organizations. Supported products include mobile location systems and wireless base station equipment such as power amplifiers, TMAs and antennas. Andrew Engineers are available if necessary, but ultimately this position is responsible for satisfying the customer’s needs.
Essential Job Functions:
• Answer incoming requests by providing professional technical support and problem resolution for issues received.
• Open, maintain, and close trouble tickets in accordance with standard processes and procedures. Maintain timely, accurate logs of all troubleshooting activity and interactions and conversations related to issue resolution.
• Perform technical and managerial escalations to assure that customer problems are resolved within the necessary timeframe.
• Adhere to all aspects of Customer Support Job Standards and Andrew Corporate Policy and Guidelines.
Education/Training:
Associates degree in a technical field or equivalent technical experience.
Experience:
• Experience in basic RF systems including RF signaling for transmitting and receiving satellite, microwave, or cellular communications required.
• Familiarity with cell site RF electronic equipment including OEM wireless base stations, power amplifiers systems, power supply equipment and antenna systems highly desired.
• Prefer experience in customer support or technical helpdesk. The successful candidate will be service oriented, customer focused with good customer service skills.
• Basic experience with Remedy or similar trouble ticket system a plus.
• Service oriented, customer focused with good customer service skills.
• Ability to work under pressure and deal with multiple tasks.
It is the policy of Andrew Wireless Solutions, a CommScope Company, to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. Andrew Wireless Solutions does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age disability, or any other characteristics as protected by law.
Please apply online at:
https://recruiter.kenexa.com/andrew/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=11542
