Ericsson RAN GTAC Engineer - Saudi Networkers Services (SNS)

Position Description

Resource Description

Ericsson RAN GTAC Engineer


The Access O&M Engineer should be well acquainted & familiar with:

• Good knowledge of mobile telephony Traffic scenario (UMTS)
• Extensive knowledge of RAN Network Signaling protocol (Iub, Iu, RANAP, RNSAP and Iur)
• Moderate knowledge of Core Network SS7 signaling protocol (MAP,ISUP, GCP,RANAP)
• Moderate knowledge of Core network Signaling routing (SCCP, MTP).
• Good troubleshooting experience on RNC/CPP HW.
• Good knowledge of Site integration and Trouble shooting of problems.
• Good Knowledge of OSS applications such as CHA, WRAN Explorer, Moshell and EMAS.
• Familiar with Module tracing and Exception analysis.
• Coordinate with O&M staff and Other O&M Groups in the district for the resolution of any Access related problems.
• Play active role on Corrective Maintenance and also Preventive Maintenance.
• Participate in the PAT of New/Expansion projects.
• Perform On Call & Emergency duties and will be readily available to carryout such duties when ever required.
• Responsible to Notify District O&M Management and if necessary other concern managers and departments as soon as complain received for major network faults and major incidents in the network.
• Provide on the job training to STC field staff (Knowledge transfer).

Main Duties, Tasks & Interfaces:

• Ensure the prompt resolution of service affecting & non service affecting problems on Access Network, within the specific period of time.
• Ensure that O&M preventive maintenance schedules are completed as planed.
• Ensure that all assign duties (O&M supervisor) are completed as planed.
• Provide 2nd level O&M (Hardware & Software) for UMTS
• RNC and RBS support: Emergency exchange stoppage handling, all kinds of CPP troubleshooting, etc.
• Subscriber complains handling.
• Solving escalated problems form GNNCC via RTTS system.
• Integration support: Health check of new Integrated Sites and new RNCs.
• Providing technical support for integrating any new services/projects.
• Providing technical support for other departments in STC for any technical issues related to Ericsson nodes as Engineering, Performance, Quality, and Customer Care.
• Providing technical support for inter-working problems with other vendors.
• Providing second line and 24-hour support for all Ericsson nodes (BSC/RBS) escalated from NMC surveillance & Field Engineers.
• Create CSR & follow up, troubleshooting the problem etc.
• Following up the upgrades for all RAN nodes, and performing network general tests after implementation in the pilot node.
• Periodic auditing for the network performance through statistics and Preventive Maintenance.
• Providing technical training for local staff.
• Making operational standards and procedures, supervised daily operations and maintenance of different node/hardware types.
• Preparation of contingency plans for special occasions, and emergency situations.
• Working with performance group for enhancing the network performance as Changing Radio Parameters via PCRs.
• Serve as interface to product and technical managers regarding product issues, i.e. capacity requirements, product upgrades, etc.
• Provide quick temporary solution to prevent service loss in emergency situations.

Accountability:

• Service as impacted by activities under his direct control.
• Physical condition of the Access equipment.
• Access Network Performance as measure against company benchmarks.
• Adherence to STC & Network Operation policies.
• Develop and motivate other staff within the section.

Expected Key Results:

• Meet company targets for fault clearing time of service affected / non service affected problems.
• Maintain Access performance standards and meet the objectives.
• All sites within his jurisdiction meet EOP requirements.
• Execute on the job training schedules as planed.

Education:

• Telecommunication / Electronics or Electronics & Telecommunication Engineering (Bsc Eng.) Degree from recognized University or equivalent thereof.
Fluency in English/Arabic (Speaking, Reading and writing)

Experience:

• 3 years or more experience on O&M activities in the Access technology related networks.
• Must have good working knowledge of different vendor Access equipments.
• Minimum Requirement level of courses related to WCDMA and CPP.

Key Competencies:

• Working Level PC Skills.
• Proven record of effective teamwork.
• Self-motivation.
• Documentation.
• High creativity and innovation.
• Strong written and oral communication skills.
• Effective delegation by using all available resources.
• Customer Focus.
• Organizational Awareness.
• Influence, Persuasion and Negotiation Skills.
• Staff Management.


Aamer Klasson
Delivery Consultant
SNS – KSA
Mobile: +966 5640 88 570
Tel: +966-12912023 ext 113
Email: mklasson@saudinetworkers.com

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