Support Analyst - inCode Telecom

Position Description

Summary: The Support Analyst acts as the focal point for providing applicable support to our customers and ultimately insuring their satisfaction as an inCode customer. In addition, the Support Analyst will stage and load devices as needed during solution rollouts.



Responsibilities:

Primary point of contact for resolution of customer complaints regarding applicable software.
Learns new software applications as required.
Learns hardware and server components as required.
Completes internal and external system documentation.
Stages and loads devices during customer rollouts
Will provide assistance testing and debugging applications, hardware and network connectivity


Qualifications:

Bachelor of Science in a Technical field desired or relevant experience
Software application support experience desired.
Knowledge of Windows operating environments
Knowledge of PocketPC and other wireless devices
Familiarity with wireless architecture a plus
Familiar with common databases and spreadsheets
Effective customer support skills
Demonstrated written and verbal communication skills
Good problem solving

How to Apply

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