Satellite Customer Service Technician - TeleCommunication Systems, Inc.

Position Description

TeleCommunication Systems, Inc. (TCS) is a leading provider of mission-critical wireless data solutions to government customers, public safety, and carriers.

TCS produces wireless data communications technology solutions that require proven high levels of reliability. TCS’ wireless data offerings include secure deployable communication systems and engineered satellite-based services; location-based wireless and VoIP Enhanced 9-1-1 services; messaging and location service infrastructure for wireless operators; and commercial location applications, like traffic and navigation, using the precise location of a wireless device.

Job Description: Customer Service technician responsible for monitoring and troubleshooting of fixed and mobile satellite systems. Provide Level 2 support for satellite services. Duties require on-call responsibilities for SATCOM customer support and teleport emergency response. Responsible for the operation of the Satellite Operations Center operations to include system monitoring, on-call support and troubleshooting, configuring network designs, proof of concept tests, hosting and supporting customer demonstrations.

Essential Knowledge and Skills:
Education / Training:
• Technical associate’s degree or equivalent work experience related to wireless or satellite services.
• Fixed/deployable satellite system operations and maintenance training or related equivalent work experience

Experience:
• Minimum one year experience operating and managing VSAT-based satellite systems (hubs and remote terminals)
• Minimum one year experience operating and maintaining iDirect satellite networks
• Minimum one year experience Monitoring and Controlling VSAT systems and associated services
• Experience administering computer systems (Windows/Unix/Linux) desirable.

Specialized Knowledge and Skills:
• Must have hands on experience in testing and troubleshooting satellite voice and data networks.
• Must have the ability to provide technical content on proposals for VSAT equipment.
• Ability to work in a fluid fast paced technical environment with minimal supervision.
• Possess technical writing/editing and oral communication skills, and be able to interact comfortably and professionally with the client and senior management.
• Must be able read and comprehend design and installation documents associated with the implementation of VSAT networks.
• Ability to work well in a team environment and /or independently, with limited direction, to meet schedule and objectives


Type Equipment Used: Standard office automation equipment. Minor equipment maintenance may require the use of hand power tools. Spectrum Analyzer, RF power meter, BER Test set, Digital Multi-Meter

This position offers an excellent salary and benefits package. All interested and qualified candidate should email a current resume for immediate consideration.

How to Apply

Application Instructions / Send a Resume