Video Broadcast Engineer (VOD Support) - Cox Communications

Position Description

Position Description & Responsibilities:
Team Member of the National Video Operations Group which provides 24×7 Operational Support & Fault Management for anything related to the receiving, processing and delivering of Centralized Video and Video over IP services on Cox’s National IP Backbone Network.

- In this role, the candidate will focus on providing Server and Application level support for the Centralized Video On Demand (VOD) deployment at our Cox Duke Drive Technology Center and remote receiver locations. Day to day maintenance, growth and operational support of VOD Servers and Applications will be the primary focus of this job, but the candidate will also be expected to learn and troubleshoot other related Centralized Video Services issues such as Tru2Way, DSG, TV Caller-ID, etc.
- Provide 24×7 Operational Support for VOD Applications and Services. Expected to take part in a weekly, rotating 24×7 on-call support role for any issues escalated to the National Video Operations Group by the Network Operations Center (NOC). Responsible for the communication of troubleshooting & repair information to the NOC to ensure 24×7 uninterrupted delivery of VOD and Centralized Video Services. Work with 3rd party vendors and local contacts to troubleshoot and resolve customer impacting issues.
- Perform Windows & Linux Operating System Installations, Upgrades, Patches, Monitoring, Tuning & Troubleshooting for VOD and other Video Application Services
- Perform application software and database installation, upgrades and troubleshooting. Analyze, trend and manage capacity on VOD servers and Video Delivery systems.
- Create & maintain all Operational documentation (Network diagrams, IP and Port allocations, Server HW/SW versions, etc.) related to Centralized VOD and Video Applications.
- Provide input based on Operational experiences to the future design and architecture of the Centralized VOD infrastructure and delivery networks.
- Become an integral part in the Development and Growth of the National Video Operations group and the support of Centralized VOD Applications and Services:
- Review of all service and non-service affecting outages to determine best practices and recommend improvements to reduce future potential service interruptions.
- Continually optimize the Video Network to achieve the highest level of Video Quality, Network Reliability, and Performance possible.
- Assist in the development and improvement of Network Management & Monitoring Tools, Support &
Maintenance Processes, and M&P Documentation.

Qualifications:
Hardware/Software Experience Required:
- Minimum 2 years of operational support and/or deployment experience with Video on Demand technologies or Interactive TV Services and systems in an MSO environment
- Excellent oral and written communication and presentation skills.
- Knowledge and Experience with industry standard practices, Operating Systems, and protocols such as: DOCSIS, DSG, SQL, HTTP, XML, TCP/IP, CDN, SOAP, Solaris, Linux, Windows, MPEG2/MPEG4, IGMP
- Configuration, Installation & Troubleshooting experience with Windows Linux Servers
- Knowledge of CableLabs VOD Specs
- Configuration & Troubleshooting experience of VOD Services (Concurrent, SeaChange, Tandberg experience)
- MPEG/Video Analyzers (Triveni, Sencore, IneoQuest, etc.)
- Any in-depth Video, or Video over IP experience desirable

Typical Training / Experience – Typically requires BS/BA or Associates degree in related discipline and generally 2-5 years of experience in related fields OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas.

Dept/Org Scope & Impact – Fully competent and productive professional contributor, working independently on larger, moderately complex projects/assignments that have direct impact on department and area results

Problem Complexity – Performs full range of standard professional level work that typically requires processing and interpreting, Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues.
Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data

Autonomy – Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues; Work review typically involves periodic review of output by supervisor and/or direct ‘customers’ of the process

Knowledge – Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. Solid knowledge of organization’s technologies and practices

Influence/People Leadership – May provide general guidance/direction or train junior level support and professional personnel

Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.

For more information about Cox Communications and its subsidiaries, please visit www.cox.com, www.coxmedia.com, www.coxbusiness.com.

As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company’s ability to provide superior customer service. For Cox, it’s not about being the biggest; it’s about being the best.

How to Apply