The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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Nucleus Research: The Future of Sales Performance Management

Whitepaper | Sponsored by: Oracle

Download this document to learn new technologies and tools that are improving sales managers' ability to measure and enhance the performance of their sales teams. Download today!

Running Out of Bandwidth? Take a Fresh Look at 100G

Whitepaper | Sponsored by: Cisco

This white paper describes each of these technological advances and how this 100G benefit in scale can even be accomplished with existing, fully depreciated, legacy 10G DWDM systems. Download this white paper today.

Cisco Collaboration Architecture: Enhance Employee Effectiveness for Greater Business Impact

Whitepaper | Sponsored by: Cisco

In this paper, you will learn how the Cisco® Collaboration Architecture enables you to address trends such as mobility, "bring-your-own-device," and video, and create a flexible platform for collaboration. Download this whitepaper today.

Successfully Deploying Communications And Collaboration Solutions To Meet The Needs Of Your Medium-Size Business

Whitepaper | Sponsored by: Cisco

Cisco networking and communications solutions for midsize business offer an open platform that enables your business to do more for less. Get to know the Cisco Solutions that allow you to deliver on your company's expectations. Download the Forrester Research Whitepaper "Does Your Communications and Collaboration Solutions Meet your Mid-size Business Needs?" today.

The Era of Application Centric Networking

Whitepaper | Sponsored by: Cisco

How can you be more confident in the success of your application rollout? The role of the router has been redefined. The router is now central for the success of application roll-outs and performance. Get the full story from the Lippis Consulting industry paper, "The Era of Application Centric Networking."

Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Service

Whitepaper | Sponsored by: Oracle

This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems. Download today.

MobileTrends Report Q1 2014: Measuring the Mobile Video Experience

Whitepaper | Sponsored by: Allot Communications

Mobile subscribers tend to evaluate the overall quality of their broadband network based on their video viewing experience. What influences video delivery quality over mobile data networks? It's not just about bandwidth. Is it the device? Is it the video container? Find Out by Downloading the Report Now: Click here.

Five Tips for Integrating Video into SharePoint

Whitepaper | Sponsored by: RAMP

Learn our top 5 suggestions for successfully integrating video into SharePoint, including specific suggestions around infrastructure, discoverability, usability, collaboration and more. We encourage you to download this paper, and consider how your company can take advantage of the video explosion. Download today!

Evolving from Static to On-Demand Connectivity Service

Whitepaper | Sponsored by: Ciena

This paper shares valuable insights that can help service providers design on-demand connectivity, with a strong ROI. Download this paper and learn how you can innovate and differentiate your services. Download this whitepaper today.

802.11ac in the Enterprise: Technologies and Strategies

Whitepaper | Sponsored by: Meru Networks | PUBLISHED: March 31, 2014

Download the White Paper "802.11ac in the Enterprise: Technologies and Strategies" to learn from industry expert Craig Mathias about the technologies behind 802.11ac, deployment misconceptions and review steps that every organization should take in getting ready for 802.11ac.
Download today!

Longline Phishing: A new Class of Advanced Phishing Attacks

Whitepaper | Sponsored by: ProofPoint

The last few years have seen a dramatic increase in the use of email as a vehicle for cyberattacks on organizations and large corporations. Recently, Proofpoint researchers identified a new class of sophisticated and effective, large-scale phishing attack dubbed "longline" phishing attacks. Download this whitepaper to learn about the unique characteristics of these attacks, how they are carried out, and the alarming effectiveness they have. Download today!

Know What Customers Want Before They Do


Today's consumers only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Discover the framework for creating effective NBOs for B2C and B2B companies. Download today.

Forbes: The Secret Sauce of Oracle's Commercial Success


This whitepaper addresses how the Sales Cloud is rapidly becoming a strategic asset that delivers better intelligence, social collaboration, and native mobile apps for Sales and Marketing professionals. Learn how Oracle Sales Cloud helped Oracle increase annual revenue to $37 billion. Download Now!

Customer Experience for Service

Whitepaper | Sponsored by: Oracle | Published: October 16

This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience and the Oracle approach for empowering new service experiences. Download today!

How to Transform Your Mobile Customer Care Strategy

Whitepaper | Sponsored by: Oracle

It's all about the SCI: the smart, connected interaction. It's not easy - mobility increases the number of variables going into each interaction, requires the preservation of context across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.