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Published on FierceWireless (http://www.fiercewireless.com)

Survey: T-Mobile USA still tops customer satisfaction

By admin
Created Jul 26 2007 - 5:59am

According to a recent report from J.D. Power, 81 percent of mobile customers said their problems were "resolved in a timely manner." The survey polled some 10,500 wireless customers who had customer care interactions within the previous year. The survey also found that T-Mobile USA is still the top-rated carrier for customer satisfaction, which marks six years as the top carrier according to the survey. AT&T came in second followed by Verizon Wireless, Alltel and then Sprint Nextel.

For more on the survey:
- read this press release [0]


Source URL:
http://www.fiercewireless.com/story/survey-t-mobile-usa-still-tops-customer-satisfaction/2007-07-26