ZURICH,
Switzerland, May 28, 2008 (PR Newswire Europe via COMTEX) ----Agreement
Enhances Customer Experience Through 'One-Touch' Approach for
Multinationals Operating in Switzerland
Verizon Business, a
leader in the delivery of global Internet protocol-based enterprise
communications, and Swisscom, Switzerland's leading telecommunications
provider, today announced an alliance that will provide enhanced global
service and support capabilities to Swiss multinational companies and
companies with operations in the Swiss market.
Swisscom
and Verizon Business have established a preferred partnership which
will deliver network and information and communications technology
services and solutions to their customers. Swisscom customers with
multinational operations will gain seamless access to Verizon Business'
expansive global network and solutions; Verizon Business customers with
operations in the Swiss market will likewise be able to benefit from
Swisscom's extensive local market expertise, dense infrastructure and
customer service organization. Customers that are served by both
companies will benefit from an enhanced customer experience, with a
streamlined service offering around the globe including integrated
networks, convergent services, seamless processes and comprehensive
customer services.
Under
the alliance, a specialist team drawn from both companies will be
created to serve joint Swisscom and Verizon Business multinational
customers. The new team will offer customers a single point of contact
to fulfill both their local and global communications requirements.
Swisscom is an acknowledged leader in the
delivery of enterprise communication services within the Swiss market,
while Verizon Business is recognised for its extensive global networks
and ability to deliver integrated communications and information
technology (IT [0]: 21.38, -0.33, -1.52%) solutions to large-business and government customers worldwide. Additionally, both companies
deliver security and IT outsourcing solutions.
"This alliance will significantly enhance our ability to meet the global
communications needs of multinational customers based in, or operating in, the Swiss marketplace," said Urs Schaeppi, head
of corporate business and a member of Swisscom's executive board. "Simplifying infrastructure management is a key concern
for CIOs who are being asked to streamline costs, yet enhance performance. In Verizon Business, we have a partner with the
global knowledge, reach and breadth of capabilities to perfectly complement our own deep local experience and close customer
relationships. We look forward to bringing both companies' expertise to bear in the service of our joint customers."
Blair
Crump, Verizon Business group president, international and premier
accounts, said, "The Swiss market is unique in terms of the high
proportion of multinational corporations with local headquarters. To
ensure operational integrity both locally and with dispersed global
sites, these corporations have exceptionally high expectations of both
their in-country and global communications infrastructure. This
alliance is all about helping our joint customers to more effectively
serve their own customers; we will be able to focus each company's
operations to better serve their customers' needs."
Both Swisscom and Verizon Business
will continue to operate as usual within the Swiss market and globally to serve their respective customers not affected by
this alliance.
About Swisscom Corporate Business
Whether
voice or data, mobile or fixed network, individual products or
integrated solutions: As the leading business communications provider,
Swisscom Corporate Business supports its customers with the planning,
implementation and operation of their IT and communications
infrastructure, offering cost-effective solutions and reliable services
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE:
VZ), operates the world's most connected public IP network and uses its industry-leading global-network capabilities to offer
large-business and government customers an unmatched combination of security, reliability and speed. The company integrates
advanced IP communications and information technology (IT [0]: 21.38, -0.33, -1.52%) products and services to deliver leading enterprise solutions including
managed services, security, mobility, collaboration and professional services. These solutions power innovation and enable
the company's customers to do business better. For more information, visit www.verizonbusiness.com.