Series: Part 4 | Date: December 9, 2011 | Time: 11 am ET / 8 am PT | Duration: 20 minutes
Is your CRM solution bogged down with years of development, trying to be all things to all people? Did it live up to its potential and enable your sales force to not only keep up with customers’ needs, but lead to increased sales?
Join us for a discussion about how Convergys CRM powered by Microsoft Dynamics CRM provides a mashable ecosystem and base Dynamics architecture makes it easy to deploy, extend and integrate with existing systems.
Jin Suk, Lead Product Architect , Convergys Corporation Jin Suk is lead product architect for Convergys CRM from Global Information Management (IM) at Convergys Corporation, a global leader in relationship management. Jin is responsible for overseeing the overall architecture and design for Convergys CRM.
Stephen Randall, Director of Product Marketing , Convergys Corporation Stephen Randall is director, product management of Global Information Management (IM) at Convergys Corporation, a global leader in relationship management. Stephen is responsible for understanding how Convergys’ products can be used most effectively to serve the market, articulating their benefits and building business justifications for their enhancement.
To be announced: Special guest speaker from Microsoft Dynamics CRM, which provides cost-effective, scalable platform for Convergys CRM and supports service providers’ needs to reduce time-to-market, improve subscriber experience, and monetize value-added services.