Ringing in Growth - How Service Bureau-based Outsourcing is a Win-Win Approach for Communicaion Service Providers - FierceWireless

Ringing in Growth: How Service Bureau-based Outsourcing is a Win-Win Approach for Communications Service Providers

Communications Service Providers (CSPs) outsource operations such as inbound/ outbound call centers and Order-to-Cash systems to improve operational efficiency. However, they are challenged to coordinate, control and monitor operations with multiple third-party vendors. CSPs must focus on their core competency and outsource peripheral operations to a single vendor.

A service bureau-based outsourcing model helps CSPs adopt an integrated solution with end-to-end capabilities to deliver better value to customers. In addition, it addresses rapidly changing business priorities by focusing on cost, and effects a shift from Capital Expenditure (Capex) to Operating Expenditure (Opex).

iBillCare, Infosys' Billing and Customer Care platform solution, is an integrated application suite with best-in-class processes. Our solution offers an outsourced approach for billing and customer care to manage customer experience and order to cash efficiency. It provides a single point of interaction to manage business cycles including Lead-to-Cash, Concept-to-Market and Trouble-to-Repair. It integrates systems and processes for prompt delivery and smooth cash flow.

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