360networks Turns to Empirix to Enhance Network Monitoring and Troubleshooting
360networks Turns to Empirix to Enhance Network Monitoring and
Troubleshooting
Hammer XMS Enables Network Monitoring and Best-of-Class Troubleshooting
Capabilities
Bedford, MA - March 10, 2010 - Empirix™ Inc., the market leader of
service quality assurance solutions for new IP communications, today
announced that 360networks, a full service wholesale enabler of VoIP,
Transport, IP and Local Access services, selected Empirix’s Hammer XMS™
to enhance its monitoring and troubleshooting capabilities of potential
issues across its more than 17,000 route miles of fiber optic network
across the western United States.
360networks helps its voice, data and web-based application and service
provider customers quickly pursue next-generation strategies, migrate
from legacy networks, grow into new markets and services, and increase
network diversity. By providing increased efficiency for analyzing,
diagnosing and troubleshooting network issues, as well as providing the
ability to correlate multiple VoIP and SS7 protocols, Hammer XMS enables
360networks to deliver high quality services to these customers.
“360networks continues to invest in bringing quality and value to our
customers,” said Brady Adams, chief technology officer of 360networks.
“The integration of Empirix’s Hammer XMS technology allows us to
manage both VoIP and TDM call flows into a single application, improving
fault isolation and network performance.”
Hammer XMS delivers carrier-class network monitoring that provides
complete visualization into real-time service quality. Along with a
flexible and easy-to-use Graphical User Interface (GUI), it optimizes
the search and diagnosis process, while continuously monitoring the
network. This benefit enables service providers to detect negative
trends in voice quality early on, thus preventing poor service quality
from reaching the customer.
“Empirix’s award winning monitoring solution gives 360networks
assurance that they are delivering the best call quality to their
customers,” said JD Doyle, general manager of Empirix’s service
assurance business. “Our unique correlation engine enables pieces of
various calls to be correlated to create a single call for enhanced
troubleshooting. This feature enables 360networks to quickly and easily
identify associated issues, errors or quality degradation for various
calls before they affect their customers. We are confident that Hammer
XMS will continue to play a significant role in helping 360networks
ensure customer satisfaction.”
About 360networks
360networks is a full service, wholesale enabler offering VoIP,
Transport, IP, and Local Access services on its wholly owned fiber optic
backbone. Its facilities-based network provides deep coverage, spanning
over 17,000 miles to over 75 tier 1 to 4 western U.S. markets (Arizona,
California, Colorado, Idaho, Illinois, Iowa, Minnesota, Montana,
Nebraska, Nevada, New Mexico, North Dakota, Oregon, Texas, Utah,
Washington, and Wyoming). Financially stable and a CLEC in 36 states,
360networks helps the nation’s voice, data and web-based application
and service providers to quickly pursue next generation strategies,
migrate from legacy networks, grow into new markets and services, and
increase network diversity. www.360networks.com.
About Empirix
Empirix is the leading provider of service quality assurance solutions
for new IP communications. Since 1992, Empirix has led the market in
innovation and expertise for IP testing and application performance
management. Its widely acclaimed Hammer Test Engine™, with more than 30
patents, is the acknowledged global standard for validating the quality
of IP networks, systems and applications. The world’s largest service
providers, enterprise contact centers, and equipment manufacturers
depend on Empirix’s solutions to maintain the quality of the user
experience for business-critical voice, data, video and mobile services.
With Empirix, customers can increase revenues, reduce customer churn and
cut support costs. Empirix is privately held and headquartered in
Bedford, MA. For further information, please visit www.empirix.com.
