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Dickinson Financial Adds Intervoice IP Contact Center
DALLAS,
June 26, 2008 - Intervoice, Inc. (Nasdaq: INTV) today announced that
existing Intervoice IVR customer, Dickinson Financial Corporation (DFC)
has selected the Intervoice IP Contact Center (IPCC) solution to extend
their current IVR transactions to live agents. Headquartered in Kansas
City, Missouri DFC is the holding company for Bank Midwest and five
additional affiliated banks. The amount of the order is less than $1M
and will be included in the Company's solution's backlog for the
quarter ended May 31, 2008.
DFC's
multiple site customer care contact center will benefit from IPCC's
Built-in CTI and SIP-based architecture for informed contact routing
decisions. The Built-in CTI capability allows customer data collected
during the self-service IVR session to be retained throughout the
customer's entire interaction so customers do not have to repeat their
information to a live agent. The customer data is presented to DFC's
agents via screen pops allowing the agents to more quickly and
efficiently service their clients. Because the IPCC solution is
switch-independent, DFC will be able leverage the open, flexible
architecture without the need to upgrade their current phone system.
"Intervoice
has proven over the years that they know the financial services
industry. We were happy to learn that Intervoice now offers an
IP-based contact center to improve our operational efficiencies" said
Marvin Schutte, EVP & Data Processing Center Manager, DFC. "We are
looking forward to having a seamless connection between our
self-service and live agent functionality."
In addition to getting
screen pop, DFC's contact center agents will also be able to handle
multiple media channels in addition to voice, such as email, web
collaboration, fax call back requests and voice mail messages.
Version 4.0 of IPCC was announced on March 18. http://www.intervoice.com/index.php/news.html.
Intervoice IP Contact Center is part of Intervoice Contact Portal, a
standards-based, software-only solution for multi-channel contact
centers. Contact Portal includes Intervoice IPCC, Intervoice Voice
Portal and Intervoice Advanced Notification Gateway for proactive
notifications.
About Intervoice
Intervoice
is a world leader in delivering natural, intuitive ways for people to
interact, transact and communicate. Intervoice software and
professional services enable innovative voice portal, IP contact
center, hosted and mobile messaging and self-service applications.
More than 5,000 customers in 80 countries have relied on Intervoice,
including many of the world's leading financial and healthcare
institutions, telecommunications companies, utilities, and governments.

