Euro Disney opts for VoIP and fixed mobile convergence to upgrade its telephone infrastructure using Orange Business Services

Orange Business Services announces the signature of a contract with Euro Disney Associés S.C.A., operator of Disneyland® Resort Paris. Under the terms of this contract, Orange Business Services will be responsible for replacing the entire PABX infrastructure, which represents a total of 15,000 phone lines. This will involve the financing, integration, operation and maintenance of the infrastructure by a dedicated team over a 6-year period.
This new agreement builds on the ongoing relationship between the two companies: Orange has been one of Euro Disney Associés S.C.A.’s twelve strategic partners since 1992.
With the turnkey solution proposed by Orange Business Services, Euro Disney Associés S.C.A. will benefit from:
• a solution tailored to different user contexts which makes it possible to establish 7 workstation profiles based on employee use. With the introduction of these profiles, Euro Disney Associés S.C.A. will be able to provide tailor-made services to its hotel staff and mobile employees by equipping them with mobile phones or softphone.
• new high-tech services providing fixed/mobile convergence based on mobile extension which is more employee-friendly and boosts efficiency. From now on, employees will have access to a unified messaging service and will be more easily reachable thanks to a dual calling function to their fixed line and mobile phone. They will also benefit from having all PABX functionalities on their mobile phone;
• a unique customer services unit made up of a dedicated team available on-site at all times and responsible for implementing and managing the entire network.
About Euro Disney Associés S.C.A.
The Group operates the Disneyland® Resort Paris site which includes Disneyland®, Walt Disney Studios®, seven themed hotels offering a total of around 5,800 rooms (not counting some 2,400 rooms in hotels run by third-party partners located on the site), two conference centres, the Disney® Village entertainment venue and a 27-hole golf course. The Group is also working on the development of a 2,000-hectare site, half of which has yet to be built. Euro Disney S.C.A.’s shares are listed and quoted on Euronext Paris.
For more information visit: http://corporate.disneylandparis.fr