LG Mobile Phones Receives the 'Highest in Customer Satisfaction' Award by J.D. Power and Associates for the Third Consecutive Ti

Monday, Apr 05, 2010

SAN DIEGO, April 2 /PRNewswire/ -- LG Electronics MobileComm U.S.A., Inc. (LG Mobile Phones) has been named the "Highest in Customer Satisfaction with Wireless Mobile Phones" by J.D. Power and Associates for the third consecutive time. Featured in the biannual J.D. Power and Associates 2010 Wireless Traditional Mobile Phone Satisfaction Study(SM) -- Volume 1, LG was recognized as the highest ranked overall and ranked highest in every category among traditional mobile phone manufacturers.

Conducted by J.D. Power and Associates, the study measured customer satisfaction with traditional wireless handsets across several different categories including operation, physical design, features and battery function. Outperforming competitors in all categories, LG ranked highest in every factor and ranked significantly above the industry average in overall satisfaction. LG received highest recognition among consumers for operation, features, physical design, and battery function.

"LG is dedicated to listening to our consumers' needs and delivering exceptional products," said Ehtisham Rabbani, corporate vice president of marketing and innovation for LG Mobile Phones. "To be recognized by J.D. Power and Associates for the third time as being highest in customer satisfaction is an honor and extremely rewarding."

The J.D. Power and Associates 2010 Wireless Traditional Mobile Phone Satisfaction Study(SM) - Volume 1 recognizes one manufacturer, on a biannual basis, for their performance in customer satisfaction. The award is a result of findings based on an polling of consumers, according to J.D. Power and Associates. J.D. Power and Associates is a global marketing information company that represents the voice of the customer.