Newfound Communications Launches Free 48-Port Version of New Call Recorder Solution

New IP Call Recorder 2.0 Available for Immediate Download and Easily Configurable

LAWRENCE, Mass.--(BUSINESS WIRE)-- Newfound Communications, Inc., a leading provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry, today announced the immediate availability of a free, 48-port version of IP Call Recorder 2.0. Available for download at www.freeipcallrecording.com, the free version of IP Call Recorder is easily configurable and can support an unlimited number of users via 48 concurrent ports. For advanced call recording operations requiring additional ports and expanded functionality, Newfound offers a full-featured commercial version of IP Call Recorder 2.0, which is now priced at a 50 percent discount compared to previous versions.

IP Call Recorder is a highly scalable solution that reliably records any phone conversation, at any time, for any duration in a carrier, enterprise or call center environment. Whether calls are automated or agent-driven, IP Call Recorder is the premier VoIP recording solution to verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations. It is typically utilized for compliance-related call recording operations in banking, financial services, insurance and other markets.

“Across a number of industries, call recording is required to fulfill certain legal, regulatory, and compliance transactions,” said Kris Hopkins, President and CEO of Newfound Communications. “The new free version IP Call recorder 2.0 that supports up to 48 ports represents a radical go-to-market strategy, giving customers the tools and flexibility to easily build robust call recording applications on their own. However, if organizations require assistance, we can provide an array of professional services resources and third-party channel partners to help take advantage of the carrier and enterprise-class features of IP Call Recorder.”

With flexible, port-based software licensing, the Newfound IP Call Recorder deploys on standard Windows servers in both legacy PSTN and VoIP (SIP) telephony environments. IP Call Recorder is a multi-tenant call recording solution offering secure and privileged, Web-based access to recordings for customers, departments and individuals.

IP Call Recorder offers ad-hoc call recording to capture and index recordings. This allows developers and telecom engineers to utilize interactive voice response and Web standards such as VoiceXML to capture conversations at any point and for any duration. Each recording can be bookmarked and paired with call-related data such as caller ID, destination number, account number, DTMF or speech recognition inputs, call errors, hold times, agent ID, transfer numbers and more. Ad hoc recording makes detailed call analysis and review quick, easy and complete.

48-Ports Free Solution

The free version of IP Call Recorder 2.0 supports up to 48 concurrent calls of recording (for enterprise, call center or IVR applications). It fully supports SIP recording for IP-PBXs, SIP trunks and IVR and includes a full-feature Web dashboard to view, search and review recordings. The free version provides the capability to store approximately two years of recordings on a single 1U server (call usage patterns can vary) and runs on Windows 7, Windows 2008 or Windows 2003. Download it today at www.freeipcallrecording.com.

Scale Beyond 10,000 Concurrent Calls

The commercial version of IP Call Recorder 2.0 is capable of scaling beyond 10,000 concurrent calls and supports multi-site deployments for business continuity. The solution’s multi-tenant architecture is ideal for multi-vendor VoIP and soft switch environments. The full version also includes automated local and remote archival of recordings as well as web service delivery of call recording data. For call centers, IVR and VoiceXML applications, the IP Call Recorder allows programmatic control of recording, file location, meta-data and bookmarking via its APIs, and also supports computer telephony integration (CTI).

About Newfound Communications, Inc.

Established in 2000, Newfound Communications, Inc. is a leading provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry. Headquartered in Lawrence, MA, Newfound offers the technology, tools and expertise to streamline automated customer service. Newfound is the leading source of innovative speech solutions utilizing VoiceXML and VoIP with its MediaMixer (VoiceXML edition), VXML Dialer and IP Call Recorder products. For more information, visit: www.newfoundcomm.net or call 1-86-NEWFOUND (866-393-6863).

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