Nortel Government Solutions Selects NetIQ to Help Manage One of the World’s Largest VoIP Implementations

May 13, 2008

HOUSTON – NetIQ, an Attachmate business, today announced its integral role in
what is expected to be one of the largest Voice over IP (VoIP)
deployments in the world. As part of a 10-year contract awarded to
Nortel Government Solutions by the U.S. Social Security Administration
(SSA), NetIQ will provide best-of-breed VoIP network diagnostics,
monitoring and professional services for day-to-day operations and
management.

"Government agencies around the world trust Nortel to provide
comprehensive communication solutions and IP telephony is no
exception," said Chuck Saffell, chief executive officer, Nortel
Government Solutions. "Proven management solutions are essential in
optimizing the SSA VoIP deployment to meet service demands and reduce
communication costs over time."

NetIQ will provide the following to support the SSA implementation:

• NetIQ® AppManager® for VoIP – Enables administrators to effectively monitor quality of service and end user experience with VoIP applications.
• NetIQ Vivinet® Assessor – Delivers network
  readiness diagnostics for converged networks—voice, data, video—to
  ensure consistent application performance.
• NetIQ Vivinet Diagnostics – Proactively discovers
  and quickly troubleshoots call quality problems on VoIP networks,
  reducing the mean time to resolve issues.

Using AppManager for proactive monitoring will allow SSA to monitor
and manage service levels across Nortel Communication Server 1000 and
Nortel IP tele-service center infrastructure and to quickly
troubleshoot business-critical issues. Additionally, it will provide
SSA with capacity planning data to help determine optimal network
traffic patterns and usage. The SSA will also receive access to the
Simple Network Management Protocol (SNMP) Toolkit, extending AppManager
to monitor and manage a number of additional network devices as well as
professional services to assist Nortel Government Solutions in rolling
out the VoIP deployment.

"NetIQ provides ongoing management of VoIP implementations and we
are honored that Nortel Government Solutions has chosen us to help them
make this VoIP deployment a success," said Chris Pick, vice president
of Products and Marketing, NetIQ. "Converged data and communication
technologies are becoming essential to business operations, and the
combination of Nortel Government Solutions and NetIQ provides the most
trusted and comprehensive solution available to the market today."

Converged communications technologies are ideal for today's
distributed organizations however, maintaining consistent performance,
availability and quality of service remains a challenge. Too often,
companies deploy VoIP without fully understanding the impact of
converging voice and data traffic on a shared network, potentially
leading to dissatisfied users and system downtime. By managing the
entire VoIP lifecycle, including network assessment, pre-deployment,
ongoing monitoring, reporting and capacity planning, NetIQ VoIP
solutions proactively detect quality of service, limit call degradation
and provide quick diagnosis to ensure a consistent, exceptional
end-user experience.

About NetIQ

NetIQ, an Attachmate business, is a leading provider of
comprehensive systems and security management solutions that help
enterprises maximize IT service delivery and efficiency. With more than
12,000 customers worldwide, NetIQ solutions yield measurable business
value and results that dynamic organizations demand. NetIQ's
best-of-breed solutions help IT organizations deliver critical business
services, mitigate operational risk, and document policy compliance.
The company's portfolio of award-winning management solutions includes
IT Process Automation, Systems Management, Security Management,
Configuration Control and Enterprise Administration.