Red Roof® Successfully Transitions 208 Properties to Wandering WiFi’s Next Generation Wi-Fi Guest Access Solution in
Large-Scale Project Includes the Selection, Configuration and Implementation of Proprietary Monitoring Software, WLAN Hardware and Integrated Back-Haul Solutions from Major Service Providers
ATLANTA--(BUSINESS WIRE)-- Wandering WiFi®, a leading provider of turnkey wireless infrastructure monitoring and management services for Wi-Fi guest access, and Red Roof Inns, Inc., announce the successful transition of 208 corporate-owned Red Roof® properties to Wandering WiFi’s next generation Wi-Fi guest access solution in only four months and with only nominal service disruptions. This new solution is a key component of Red Roof’s recent introduction of NextGen® comfort and convenience features for business and leisure travelers.
Wandering WiFi provides Red Roof guests free, complimentary Internet access in all guest rooms and lobbies on a 24/7 basis. In addition, Red Roof’s IT department and property managers now have integrated, real-time visibility of their properties’ wireless infrastructure; comprehensive WLAN monitoring; and a flexible reporting portal that includes an extensive library of pre-configured reports as well as the ability to customize any report. This reporting ensures Red Roof’s management has detailed, real-time access to any aspect of the WLAN’s operation—including usage, performance, broadband management and more—as well as Wandering WiFi’s own performance.
With this solution, Red Roof, in partnership with Wandering WiFi, can immediately and consistently identify and resolve technical issues before they impact the guest experience and Red Roof’s brand; ensure optimal performance and ROI of Red Roof’s networking equipment; minimize and eliminate network downtime; and provide superior on-shore, in-house technical support to their guests and management team from Wandering WiFi’s Network Operation Center (NOC) in Atlanta.
“Wandering WiFi’s exceptional project management, deep technical expertise and proprietary technology made this transition a reality for us in only four months and with barely any stoppage in service, which was remarkable,” says Hunter Fugger, who oversaw the project in his role as director of procurement and sustainability for Red Roof. “Despite our extremely aggressive timeline, Wandering WiFi successfully delivered a turnkey solution that was on time and on budget, and they consistently provided us with very competitive pricing from the telecom providers.”
Using its proven implementation methodology and project management expertise, Wandering WiFi’s implementation teams visited each of the 208 properties to inspect, document and reconfigure the existing networking hardware; installed Wandering WiFi’s proprietary monitoring software across the WLAN and then researched, identified and procured low-cost, yet reliable telecom providers.
“Today’s travelers - both leisure and business - want, need and expect to stay connected. It has become an integral part of any guest experience, so it was critical we partner with a technology provider that appreciates the invaluable role reliable, consistent WiFi access plays for the Red Roof brand. Wandering WiFi got this concept from day one,” says Jeff Linden, Red Roof’s CIO and senior vice president of IT.
“We’re excited to work with such a progressive company like Red Roof. Their NextGen concept strategically leverages wireless technology to elevate their guest experience and it’s quickly becoming an industry model,” says AirWatch CEO John Marshall. “Hotels now consider wireless networks as mission critical, and they cannot fail. Wandering WiFi designs and selects processes, technologies and methodologies that proactively and effectively monitor, manage and support a hotel’s entire wireless and mobility infrastructure on a 24/7 basis, ensuring consistent, reliable Wi-Fi access every moment of every day.”
Wandering WiFi’s Next Generation solution for guest access consists of the following components:
- Proprietary, remote, real-time network monitoring and management software
- 24/7 in-house, on-shore technical support from the company’s Atlanta-based NOC
- Integration with existing wireless infrastructure as well as deployment of new equipment
- Rapid trouble-shooting and break-fix services, including onsite hot-swap inventory
- Comprehensive, Red Roof-driven branding of the guest access experience, including customized portals, branded help cards, online surveys, event-specific splash pages and other strategic mobile marketing initiatives
- Integrated back-haul solutions with major service providers
- Risk mitigation with audit logs, content filtering for public areas and forced acceptance of terms and conditions
- A dedicated web portal for access to granular, real-time monitoring data on Red Roof’s WLAN, along with an extensive library of customizable reports with automatic distribution, for timely updates on usage and bandwidth management
About Red Roof®
Red Roof® is a leader in the economy hotel market with both franchised and corporate-owned properties, serving millions of guests each year. The company and hotels are known for a warm and welcoming spirit, along with their Smart-by-Design®, value-added amenities that are simple, yet economical and meet the needs of every guest. With coast-to-coast locations, Red Roof has nearly 350 properties. Having completed a nationwide renovation of their properties, the primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof unveiled its NextGen® hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 4,500 employees. For more information or reservations, call 800.RED.ROOF (800.733.7663) or visit redroof.com.
About Wandering WiFi®
Wandering WiFi, a division of AirWatch®, provides comprehensive real-time monitoring, management and support for an organization’s wired, wireless and mobile infrastructure. Wandering WiFi enables its customers to improve the quality and reliability of their Internet solutions, while also elevating the guest experience with unique branding and mobile integration. The company’s portfolio of wireless and mobility solutions - including industry-leading, enterprise mobile device and smartphone management - drives improvements in customer satisfaction, brand equity, productivity, efficiency and transparency. Last year alone, Wandering WiFi’s 700 customers in the distribution/logistics, field service, government, healthcare, hospitality and retail industries operated more than 8,000 locations equipped with 40,000 access points that collectively established more than 40 million individual Internet sessions. For more Wandering WiFi information, please visit www.wanderingwifi.com and www.air-watch.com.
CONTACT:
Wandering WiFi
Ellen Donovan, 404-374-7822
ellendonovan@wanderingwifi.com
KEYWORDS: United States North America Georgia
INDUSTRY KEYWORDS: Technology Internet Networks Software Telecommunications Travel Lodging Mobile/Wireless
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