Samsung and Apple Begin New Year with Explosive Momentum


iPhone 4S momentum continues to drive Apple demand while Galaxy Nexus appears to be a major force behind the leap in Samsung purchases

BETHESDA, MD--(BUSINESS WIRE)-- With the holiday season over, which manufacturers are now seeing a surge in demand in the smart phone market?

A new ChangeWave Research survey of 4,000 North American consumers has found explosive momentum for Apple and Samsung as the new year gets underway. ChangeWave Research is a service of 451 Research.

The late December survey looked at smart phone demand trends going forward, and finds Apple iPhone demand remains incredibly strong more than two months after the iPhone 4S release.

Among respondents planning to buy a new smart phone in the next 90 days, better than one-in-two (54%; down 11-pts) say they’ll get an iPhone.

Apple has never dominated smart phone planned buying to this extent more than two months after a major new release.

The other company burning up the competition is Samsung (13%), which has registered a huge 8-pt surge in planned buying since the previous ChangeWave survey. This represents nearly a tripling of consumer interest in Samsung phones just since fall 2011.

In contrast to Apple’s single phone approach, Samsung has a broad portfolio of Android phones that it continues to expand and refresh, including its flagship Galaxy line.

The just released Galaxy Nexus – the first U.S. 4G phone running Android’s new 4.0 operating system (Ice Cream Sandwich) – appears to be a major driving force behind the leap in Samsung planned buying. Samsung’s 4.0 OS update to some of its most popular models during the 1st Quarter is also heightening consumer interest.

Outlook for Other Manufacturers

Research in Motion (2%) has fallen another 1-pt in planned buying to its lowest level ever in a ChangeWave survey. Since it peaked back in September 2008, Research in Motion planned buying has fallen in 9 of the past 12 ChangeWave surveys.

After a precipitous drop in market share over the previous two quarters, Motorola (7%) is again showing some signs of momentum – having experienced a 2-pt uptick in planned buying.

In contrast, HTC (3%; down 3-pts) continues its multi-quarter decline. Now in fourth place in terms of future planned buying, the latest ChangeWave survey results present further negative news for the Taiwan manufacturer, which recently cut its revenue guidance.

Customer Satisfaction

As we’ve seen in previous ChangeWave surveys, a key reason for the Apple iPhone’s extraordinary demand has to do with its industry leading customer satisfaction rating. In the current survey, three-in-four iPhone owners (75%) say they’re Very Satisfied with their smart phone.

Percentage of Respondents Very Satisfied with their Smart Phone – By Manufacturer

Samsung and HTC are now in a dead heat for second place, each of them with 47% of their customers saying they are Very Satisfied with their smart phones. Right behind them in third place is Motorola (45%).

RIM (22%) ranks dead last in the all-important satisfaction sweepstakes – down 2-pts from September, again to its lowest level ever in a ChangeWave survey.

For more on the ChangeWave survey results, follow this link

Additional findings include:

  • Closer Look at Apple and RIM/BlackBerry Satisfaction Ratings
  • Samsung, Motorola and HTC Future Demand Trends – Past 4 Years
  • Operating System Satisfaction – iOS vs. Android vs. Windows vs. RIM OS


About ChangeWave Research

ChangeWave Research, a service of 451 Research, identifies and quantifies change in telecom trends, consumer spending & electronics trends, and corporate buying & business trends. This is accomplished through a weekly series of large sample surveys to its network of 25,000 accredited business and technology professionals, and early-adopter consumers, working in more than 20 industries. ChangeWave offers research reports via subscription to its three different survey series - ChangeWave Telecom series, Consumer Spending & Electronics series and Corporate Buying & Business Trends series. To learn more, visit

About 451 Research

451 Research, a division of leading global analyst and data company The 451 Group, is focused on the business of enterprise IT innovation. Clients of 451 Research – at end-user, service-provider, vendor, and investor organizations – rely on 451 Research’s insight through a range of syndicated research and advisory services to support both strategic and tactical decision-making. For additional information on 451 Research, go to:

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Newsmaker Group for 451 Research
Lynn Schwartz, 973-736-7118

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