Source Technologies Launches Visual Technical Support
CHARLOTTE, N.C.--(BUSINESS WIRE)-- Source Technologies, a global leader in specialized printing solutions, today announced its ability to offer visual technical support to customers and resellers. With the technology readily available today, the company has expanded its support services to include a comprehensive alternative.
Using virtually any camera-enabled device, such as an iPad, select smartphones or computers, Source Technologies has added an effective and personal-touch to technical service. It’s a well-known fact that face-time is invaluable when it comes to building relationships, but it also adds an advantageous dimension when working through a service call.
“Many customers and resellers have access to Skype, FaceTime, chat or other video applications which opens up our ability to engage with them visually. If a technical issue cannot be diagnosed or resolved with a mere phone call, before dispatching on-site support, we can offer a more immediate option. Using today’s video technology we can see an end user’s concern and get a better perspective of what is occurring on their end,” offered Tony Stokes, Technical Support Representative. A 15-year veteran of pre-and post-sale support with the organization, Stokes continued, “With video tech support, we can see precisely what the end user is experiencing and then show them exactly how to further diagnose or ideally, resolve the issue.”
Video support lends itself to an array of benefits:
- Real-time observation of customer issues
- Menu configuration walk-through
- Demonstration of parts replacement
- Reassurance of accurate corrective action
- Facilitation of a fast and clear solution
The visual option is not intended to replace phone support or on-site service. However, live step-by-step instruction via video, with the company’s technical support team, is one of the most impressive enhancements Source Technologies has implemented to provide a better experience to its customers.
About Us:
Celebrating 25 years of innovation, Source Technologies, an industry leader of specialized printing solutions, develops products for global markets including warehousing and distribution, finance, healthcare, transportation and logistics, and retail. Solutions include thermal barcode and receipt printers, MICR laser printers for the on-demand printing of negotiable documents, secure data printers and distribution software. Engineered for ease-of-use and reliability, our business solutions are impactful to organizations aspiring to streamline operations and increase efficiency. Experience something new: www.sourcetech.com
CONTACT:
Source Technologies
Laurel Ciliberti, 704-969-7573
Corporate Communications Manager
lciliberti@sourcetech.com
Twitter: http://twitter.com/#!/source_tech
KEYWORDS: United States North America North Carolina
INDUSTRY KEYWORDS: Technology Hardware Internet Software Telecommunications Other Technology Mobile/Wireless
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