Sprint Nextel Email to Customers

Dear Sprint Customer:

Last week we experienced a problem which caused certain account management functions on Sprint.com to be unavailable to our customers for nearly three days. During the outage, customers were still able to call Sprint's Care agents and receive service over the telephone, but I realize the website's unavailability may have been an inconvenience and I want to personally apologize for that. At no time was your personal or account information at risk.

A rare combination of configuration issues on a set of servers that support our website caused the disruption. At Sprint, we take website availability seriously because it impacts the service we provide to you. Unfortunately, this particular problem was difficult to immediately diagnose and remedy. Our teams have worked around the clock and the website is back up and running normally again. Rest assured that we're taking actions to prevent a disruption like this from happening again.

We realize Sprint.com is a vital piece of our relationship with you. You depend on it for checking usage, changing plans, paying your bill, and so much more. In fact, our focus every day is creating a website that makes your experience with Sprint the best it can possibly be.

Maintaining your trust in Sprint.com is a top priority for Sprint. I'm confident we will rise to the challenge and I look forward to providing you a quality online experience for years to come.

Sincerely,
Mike Cooley
Vice President, Sprint.com