During today's earnings call with investors, Sprint Nextel CEO Dan Hesse said the company has fixed Boost's previously reported texting issues by adding capacity to the texting platform. "We did have some delays. We were surprised. We had more demand than anticipated. We have taken the steps necessary to boost capacity," Hesse said.
Hesse's comments followed reports from customers and dealers of text messaging delays on Boost Mobile's unlimited $50 voice and data plan. Last week John Votava, a spokesman for Boost, told the AP that the texting problems were simply the result of the influx of new customers to the plan, and denied that there are long-standing problems with the Nextel network. "The popularity of Boost Mobile caught us off guard. It overwhelmed our system," he said.
For more:
- read about Sprint's earnings [1]
Related Articles:
Boost [2] acknowledges being 'overwhelmed' by unlimited texting, promises fix
Verizon CEO dishes on buying Vodafone, Sprint's unlimited service plans and the iPhone [3]
Virgin Mobile jumps into pricing war with new $50 unlimited plan [4]
T-Mobile's [5] $50 unlimited voice plan goes nationwide
Sprint [6] launches new plan with perks for loyal customers
Boost Mobile [7] chief: Unlimited plan picking off T-Mobile customers
[8]Boost Mobile [9] plan sparks fears of price war
Boost Mobile [8] debuts $50 unlimited voice/data plan
Links:
[1] http://www.fiercewireless.com/story/sprint-boasts-about-boost-while-net-adds-plummet/2009-05-04
[2] http://www.fiercewireless.com/story/complaints-texting-delays-leveled-against-boost-plan/2009-05-01
[3] http://www.fiercewireless.com/story/verizon-keep-wireless-stake-steady-dismisses-unlimited-plans/2009-04-16?utm_medium=rss&utm_source=rss&cmp-id=OTC-RSS-FW0
[4] http://www.fiercewireless.com/story/virgin-mobile-offers-50-unlimited-plan-jumps-price-war/2009-04-09
[5] http://www.fiercewireless.com/story/t-mobiles-50-unlimited-voice-plan-goes-nationwide/2009-03-02
[6] http://www.fiercewireless.com/story/sprint-launches-new-plan-perks-loyal-customers/2009-02-03
[7] http://www.fiercewireless.com/story/boost-mobile-chief-unlimited-plan-picking-t-mobile-customers/2009-02-09?utm_medium=rss&utm_source=rss&cmp-id=OTC-RSS-FW0
[8] http://www.fiercemobilecontent.com/story/boost-mobile-debuts-50-unlimited-voice-data-plan/2009-01-15
[9] http://www.fiercewireless.com/story/boost-mobile-plan-sparks-fears-price-war/2009-01-16