Verizon's Broadband Internet Services Rank Highest in J.D. Power Customer Satisfaction Study Wed Oct 28, 2009 11:02am EDT
NEW YORK, Oct. 28 /PRNewswire/ -- Verizon's consumer broadband services --
Verizon FiOS Internet and Verizon High Speed Internet (HSI) -- outperform all
their competitors when it comes to overall customer satisfaction in the East,
according to the J.D. Power and Associates "2009 Internet Service Provider
(ISP) Residential Customer Satisfaction Study"(SM) released Wednesday (Oct.
28).
Verizon's advanced FiOS Internet and its digital-subscriber-line (DSL)-based
HSI service outscored 10 providers measured in the East region of the ISP
study -- including all cable providers -- in overall satisfaction and four
factors: performance and reliability, cost of service, offerings and
promotions, and billing.
The recognition for Verizon's broadband products closely follows J.D. Power
and Associates' Oct. 7 announcement that Verizon's FiOS TV was ranked highest
in the East Region in the "2009 Residential Television Service Provider
Satisfaction Study" for the second consecutive year. In the television study,
FiOS outperformed all competitors measured in overall satisfaction and three
factors: performance and reliability cost of service, and offers and
promotions.
The J.D. Power and Associates East region covers Connecticut, Delaware,
Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island,
Virginia, West Virginia and Washington D.C., as well as three other states.
"Once again, customers in some of our largest metropolitan markets are clearly
appreciating the Verizon difference," said Michael Ritter, Verizon chief
marketing officer for consumer wireline and business services. "From 1 to 50
Meg connections, Verizon offers consistently fast, reliable Internet speeds --
for downloading and uploading -- to match every lifestyle and need.
"It's also clear that our customers care about the tremendous strides we've
made in enhancing and simplifying our customer billing," said Ritter.
In 2009, Verizon introduced faster downstream and unprecedented upstream
speeds for its all-fiber-optic FiOS Internet service; added more DSL-based
Verizon High Speed Internet (HSI) service; and offered free access to roughly
14,000 Wi-Fi connections across the U.S., giving millions of broadband
customers the Internet away from home.
Verizon's broadband Internet services also provide a gateway to other valuable
Verizon services, including Verizon Internet Security Suite, Verizon Online
Backup & Sharing and Premium Technical Support.
"The great news is that, with our new quad-play bundles, many customers can
now combine Verizon's J.D. Power and Associates award-recognized Internet and
television services with J.D. Power award-recognized Verizon Wireless phone
service on one bill for additional convenience and savings," said Ritter.
The basic Verizon quad-play FiOS bundle consists of the national Verizon
Wireless calling plan of 450 minutes, Freedom Essentials voice service, FiOS
Internet service with downstream/upstream connection speeds of up to 15/5 Mbps
and FiOS TV Essentials service for $134.99 per month with a one-year
agreement.
For customers served by Verizon's copper network, the lead quad-play bundle
consists of the national Verizon Wireless calling plan of 450 minutes, a
Freedom Essentials calling plan, HSI service with downstream connection of up
to 3 Mbps and the DIRECTV® PLUS DVR(TM) package for $124.99 per month. A
one-year Verizon commitment and a two-year DIRECTV commitment with hardware
lease are required with these bundles.
Additional quad- and triple-play bundles featuring different broadband speeds,
TV plans and Verizon Wireless calling plans are also available, as well as
additional copper-based double-play bundles.
Northeast and Mid-Atlantic consumers who want to obtain more information about
Verizon bundles or to place an order can visit www.verizon.com/betterbuy or
call 1-877-VZISBIG (1-877-894-7244).
For more information, all consumers can visit www.verizon.com/fios or call
their local Verizon sales office or 1-888-438-3467.
Verizon Communications Inc. (NYSE: VZ), headquartered in New York, is a global
leader in delivering broadband and other wireless and wireline communications
services to mass market, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network, serving
more than 89 million customers nationwide. Verizon also provides converged
communications, information and entertainment services over America's most
advanced fiber-optic network, and delivers innovative, seamless business
solutions to customers around the world. A Dow 30 company, Verizon employs a
diverse workforce of more than 230,000 and last year generated consolidated
revenues of more than $97 billion. For more information, visit
www.verizon.com.
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
biographies, media contacts, high-quality video and images, and other
information are available at Verizon's News Center on the World Wide Web at
www.verizon.com/news. To receive news releases by e-mail, visit the News
Center and register for customized automatic delivery of Verizon news
releases.
SOURCE Verizon
John Bonomo, +1-212-321-8033, john.j.bonomo@verizon.com, or Bobbi Henson,
+1-972-718-2225, bobbi.henson@verizon.com
