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Apple to investigate iOS 4 upgrade issues for iPhone 3G customers
Apple (NASDAQ:AAPL) will investigate problems that iPhone 3G users have been experiencing since upgrading to iOS 4, a company spokeswoman told the Wall Street Journal. News of the probe comes after Apple said it would issue free cases to iPhone 4 users in a effort to address concerns about the gadget's antenna.
Since the iOS 4 update became widely available in late June, iPhone 3G customers who upgraded their software have been complaining about problems they have had with their user experience, according to user forums. Apparently, the most commonly cited problem is that users have found their iPhone 3G to run slower after the software upgrade. Users have also complained that the iOS update drains the device's battery quickly and makes the phone excessively hot.
The iPhone 3G, released in 2008, has a slower processor than the newer iPhone 3GS and iPhone 4.
The iPhone 3G is supposed to be compatible with most of the features of the new operating system, but does not support the multitasking functions in iOS 4 that are available to iPhone 3GS and iPhone 4 users.
For more:
- see this WSJ article (sub. req.)
- see this CNet article
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Comments
Posted by Anonymous | July 29, 2010 - 3:44pm
I have a 3G phone and when I upgraded the OS to 4.0, I found the problems mentioned in this article. But after I upgraded to 4.0.1, I find the performance to be much better - at par with 3.x if not better.
Posted by Anonymous | July 30, 2010 - 2:11am
I've had no end of problems since the IOS4 upgrade. Earlier this year I was sold an iPhone 3G and advised by staff at the Orange shop where I bought it that it would be compatible with upgrades from Apple. Since upgrading to IOS4 the phone has run slowly and apps regularly crash on launch, as you've reported.
It's interesting to learn I am not alone in having this problem. It would appear the 3G is no longer fit for purpose and, as others have said, has gone from dream phone to nightmare.
I'm now asking Orange if I can be upgraded, at least to a 3GS and how much would this cost.
I am very annoyed about this as I specifically raised my concerns about software upgrades with your staff at time of purchase. Of course, I appreciate Apple must also share some responsibility for this situation.
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