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Google Voice is calling, but will wireless carriers answer?

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Google yesterday released BlackBerry and Android applications that support its still-in-testing Voice service. Although the news is relatively minor in the grand scheme of things, the actions highlight a number of important and potentially serious issues in the wireless industry--including what appears to be the growing sentiment that wireless carriers are in serious threat of becoming dumb pipes.

First things first: What is Google Voice? Google acquired GrandCentral in 2007 for a rumored $50 million and turned it into Google Voice, a service that is currently only open by invitation (presumably so Google can monitor usage and add capacity as necessary). The service essentially directs your calls and text messages through a single phone number provided by Google Voice. It also offers a number of interesting voice-based services, including:

  • The ability to route incoming calls to various (and multiple) phones, as well as manage those calls based on the caller's number
  • Get transcripts of voicemails
  • Record calls while they're in progress, and then access them online

Now, none of these services is revolutionary when compared with similar plays by other VoIP providers, but what's interesting is Google's application of them in mobile.

Consider: Via the Android or BlackBerry Google Voice applications, you can place international calls through your local Google Voice number and pay Google's international rates instead of those from your wireless carrier--and you can do it all from your phone's established address book. Even more worrisome, it seems users can route all their mobile calls through their Google Voice number, which creates a potentially serious situation for those carriers that offer unlimited calling to select numbers (such as T-Mobile USA's MyFaves or Verizon Wireless' recently introduced "Friends & Family"). Indeed, CrackBerry.com users appear to have already begun using this setup, according to this thread, thereby effectively obtaining unlimited calling without the hassle of actually paying for it.

I called up Verizon Wireless and T-Mobile for comment on this issue, and neither was able to immediately provide a response, but they likely won't be happy. Wired is already speculating that a Google Voice iPhone app--which is expected but not yet announced--would be quashed by AT&T since the service might eliminate the need to pay AT&T for text messages.

Google Voice highlights what I think are some very important developments. First, the voice services provided by wireless carriers are archaic when compared with Google Voice and other VoIP-based offerings. I mean, I still have to "press 1" to listen to my voicemails, while Google Voice users are getting transcripts of theirs. And I can't think of any wireless carrier that offers call routing of any kind, much less a service that can be managed based on the identity of the caller.

But what makes this all the more remarkable is Google's widespread activity on the mobile front. The company already offers a mobile phone operating system--Android--that enjoys support from a broad range of handset makers. And the company's mobile applications, including maps and search, are must-haves for many smartphone users. Add a comprehensive management system for voice calling and what need is there for a carrier, other than transport?

GigaOm's Om Malik flatly states that "the Google Voice app essentially reduces the cell phone carrier to a dumb pipe." And his assertion involves a voice-based service, not a high-end, data-centric one (where many of the dumb pipe arguments typically reside).

Google Voice--both the application's potential and the company backing it--should give entrenched wireless operators pause. They've based their businesses on providing voice calling to millions, and if they can't at least stay on top of the innovations in that segment, what hope do they have of remaining relevant in a mobile broadband future? --Mike


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More stories about T-Mobile   voip providers   Google   Text Messages   Voice Service   google voice   Verizon Wireless  

Comments

There are already third-party iPhone apps for Google Voice, e.g. GV Mobile. There were third-party iPhone apps for GrandCentral, too.

Though I agree that AT&T is much more likely to sit up and take notice if there's an official app released by Google themselves. But then again, does anyone from AT&T sit on Apple's board?

absolutely agree that this reduces operators to just a dumb pipe for voice. however it is worth noting that all google has done is done is improve the user experience for techniques and technologies that are *VERY* well known.now all you need is an open handset and the lowest cents/min SIM card you can find. however this is not any major breakthrough of any sort, and is basically the sort of the thing people do every day with calling cards and dtmf overdial. google they may have also moved some of the dtmf part to packet (if supported by SIM plan/network etc.). all they are doing is making sure this is all hidden behind a UI. btw - i wonder how the user experience works when someone dials a number directly from the dialer. they may be hiring it there too. if they have managed to do that they have some more s/w work and i commend them for that, but note that this is being done for *android* only. something within googles control. operators were experiementing with this stuff, but were never able to get the hand set makers to cooperate.

operators have to understand their value lies in the network and get better at adopting new technology/innvoation and yes this does mean working with startups....

Doesnt the person receiving calls through google voice have to pay?

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