Latest customer satisfaction survey ranks Sprint at all-time low
Amid Sprint's heavy subscriber loss of 1.09 million in the first quarter, the latest American Customer Satisfaction Index (ACSI) published today said the operator's customer satisfaction rating fell by more than 8 percent in the first quarter. According to ACSI, Sprint's customer satisfaction rating has fallen to an all-time low score of 56 on a 100-point scale. In comparison, Sprint's competitors Verizon, AT&T and T- Mobile all scored 71 or higher in the survey.
Sprint is embarking on an aggressive turnaround plan, which includes new plans and devices and better customer service. How far will Sprint drop to the bottom before it climbs back up again?
For more about the survey:
- check out this Network World article
Related:
Sprint: WiMAX now ready in DC, Baltimore
T-Mobile USA to merge with Sprint Nextel?
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Comments
By AllenHarkleroad | Posted 6:43am | May 21, 2008
Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at www.sprint-really-sucks.com
By Anonymous | Posted 11:05am | May 21, 2008
Sprint falls in line, caps "unlimited" data at 5GB
More mistakes from the goobers at Sprint. The CEO goes on national TV announcing an unlimited plan and another group announces a cap on their "unlimited" data plan.
I guess the meter is running after all, huh Dan?
No wonder Sprint customers are leaving by the millions.
By Anonymous | Posted 9:43am | May 25, 2008
I'm glad I don't have Sprint's EVDO service where I live. Alltel was first and VZW followed. I signed up for a Sprint phone back in December to see if reception in my area had improved in the last few years because I was interested in mobile boradband, which at that time was unlimited. Friday afternoon, I signed up for Alltel's Axcess broadband with a data card and it's unlimited (not unlimited up to 5GB) for $60. Next, I'll take the ETF hit and move my voice service to Alltel.
By Anonymous | Posted 7:33pm | August 21, 2008
Sprint does really suck. First, the representatives would lie to you about your service and they wouldnt even do anything about bad service. It took me 3 days to cancel my service, after going back and forth with different representatives about cancelling my service after paying my bill for 6 months while getting bad reception.