Latest customer satisfaction survey ranks Sprint at all-time low

Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at www.sprint-really-sucks.com

Sprint falls in line, caps "unlimited" data at 5GB

More mistakes from the goobers at Sprint. The CEO goes on national TV announcing an unlimited plan and another group announces a cap on their "unlimited" data plan.

I guess the meter is running after all, huh Dan?

No wonder Sprint customers are leaving by the millions.

I'm glad I don't have Sprint's EVDO service where I live. Alltel was first and VZW followed. I signed up for a Sprint phone back in December to see if reception in my area had improved in the last few years because I was interested in mobile boradband, which at that time was unlimited. Friday afternoon, I signed up for Alltel's Axcess broadband with a data card and it's unlimited (not unlimited up to 5GB) for $60. Next, I'll take the ETF hit and move my voice service to Alltel.

Sprint does really suck. First, the representatives would lie to you about your service and they wouldnt even do anything about bad service. It took me 3 days to cancel my service, after going back and forth with different representatives about cancelling my service after paying my bill for 6 months while getting bad reception.

Sprint is the worst co. I have ever delt with. I let them have it about how bad their service was in a survey that they called me to do. They charged me for the call. Customer service is a joke. I have been with Nextel for about 8 years and still get treated like second class citizen.

I never Believe Sprint can do anything good! So forget WiMax ! , not because of its technology, its management is just underqualified.

I could write a book on my nightmare customer service experience with Sprint.

I'll give you the short version:

1) I made the mistake of buying a Blackberry from a Sprint telemarketer. I travel extensively, and was in need of a new phone so I was actually glad the guy called. He told me that Sprint was offering a special price with rebates galore. Hey, Sign me up! I purchased the phone using a Visa card. The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone. The store didn't have one in stock, however the clerk kindly handed me their phone to order it from another department. The clerk then did an exchange using my Visa at the cash register, and I my new phone arrived at my home two days later. Cool.

2) Since I'm not exactly a tech-savvy phone genius, I returned to the Sprint store to get some help setting up my new Blackberry. They were marginally helpful; however they got me fixed up nonetheless.

3) I chose the Blackberry World Phone because as I said, I travel extensively. I was leaving for China in a few days and just as I do every month, I dial *3 to pay my Sprint bill. I was a bit shocked when the lovely robo-woman told me that my new balance was $1100.00! As I said, I purchased one phone, exchanged it for another, all on my Visa card. My normal phone bill is around 100.00 per month, and now I'm looking at an $1100.00 phone bill. I called "customer service" immediately to get to the bottom of it.
Oh my God! I spent two days, and a total of 9 hours on the phone dealing with one idiot after another. In two days, I spoke with 29 different people. I was hung up on, mysteriously disconnected with, put on perma-hold, and treated like dirt by these evil mutants employed by Sprint. I was yelled at, threatened, called a liar, insulted in a half a dozen other ways, and still nobody could figure out why my phone bill was $1100.00.

I had only two days to go until I'm on a plane for China, and I'm going through a living hell with Sprint! I was only in the US for a total of four days in between trips abroad. Time that I could have spent with family or friends was consumed by having to deal with Sprint “customer service”.

On the third day, I return to the Sprint store to try to resolve the issue. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever. The guy was very pleasant, and tried to help me unravel the whole mess. Turns out, I was charged for three phones. They charged my Visa bill, and there were overlapping charges on my Sprint bill. He credited me for part of the damage; however I was told that the credit for $700.00 on my Sprint bill wouldn’t show up until my next monthly statement.

At this point, I was just happy to know that I had a working telephone to take to China, and I was glad to know that the issue was more or less resolved. Had I not been on such a hectic travel schedule, I would have dropped Sprint immediately.

4) One month later: I return from China, dial *3 to pay my Sprint bill, only to hear robo-woman's voice telling me that I'm past due for the amount of $700.00. Now, I've never been late with paying my Sprint bill. In fact, I usually pay early. I've been a loyal Sprint customer for eight years. I didn't use my phone in China, except to answer annoying messages from Sprint which I was receiving daily (Apparently, when you have an open dispute with them, they try to annoy you into submission by hounding you to death across the globe. You can run, but you can't hide!)
So once again, rather than go through another two days of degradation trying to resolve anything on the phone with "customer service", I drive to the Sprint store. During my jet-lagged attempt to get some answers from the guy in the store, I was told that this was somehow my fault because "we told you it would take a month for the credit to show up on your statement". I mean this scumbag is actually scolding me for buying a phone, and blaming me because I was charged for three .He also suggested that I pay the bill, even though I don't owe them money, and wait until yet another month goes by for the billing department to straighten it out. Rather than get violent with the guy, I marched out of there and promptly called "customer service" again to see if I could find some answers.

Finally, I get someone who isn't on drugs to speak with. The "supervisor" more or less got it straightened out. It's been almost three months, and I'm still waiting for that rebate. Never did get that "special offer". After the mental anguish Sprint put me through, they should give me free phones and free service for life. I would drop Sprint, however I'm in China again this month, and I’m heading to Italy after Christmas. As grueling as my travel schedule is, I don't have time to change service right now. Whenever I can take a break, dropping Sprint is high on my to-do list!

Funny side note:

While I was in China last month, I realized that I forgot to call Hertz before I left to reserve car to upon my return to the States. Since I really didn’t know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask “customer service” for help. I explained to the woman that I was in China trying to reach directory assistance in the US so I could make a rental car reservation. The woman at Sprint “customer service” responded by yelling “Sir, we are not a travel agent”, and then hung up on me.
… At least they’re consistent.

I had the WORST costumer service by Sprint when i went in to get my phone checked at a service center. WORST COSTUMER SERVICE

For those of you looking to get sprint, I recommend Cricket instead. I'm canceling my contract with sprint in the morning.

I could probably write a book on all the problems Sprint has given me.