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Paolini: Wireless plans should be tailored to subscribers, not devices

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Monica Paolini consultingThe number and variety of wirelessly connected devices is booming. Yet across all operators, service plans for both voice and data are about devices--not subscribers, writes industry analyst Monica Paolini. While there are some workarounds to this problem--most notably by turning a smartphone into a WiFi hotspot--setting up multiple contracts and managing multiple connections is complicated, which could discourage both the sale of devices and connectivity features. Multi-device subscribers need plans tailored to fit their overall individual requirements, thereby allowing them to use different devices at different times and in different places. Commentary


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