Qwest: Verizon migration is going well

"...the company's migration of its wireless offering from Sprint to Verizon Wireless is going well."

That's a hoot! I'm an existing Qwest wireless customer, trying to add service to my existing family-shared account. Qwest says they can't help me, short of transferring me to Verizon for a new account and new phone line. Qwest customer service indicates it could be October before they're ready to help me. That's "going well?" Not as I see it.

Having a similar problem with this "migration" as previous poster. Need to add call forwarding and there is no where to update your wireless service available on the website anymore. Customer service is non existent on weekends it seems no w also. Not really happy about being left out in the dark all alone :-P

i called qwest and talked to the migration service and the first girl (myesha) couldnt answer any of my questions. then felt the pressure and hung up on me. the secon gentleman that i spoke with was screaming at me on the phone and told me i wasnt going to get anything free in this world. all i was looking for was some information. i cant belive how uneducated the company is on this matter. i am disgusted and glad to know that someone thinks its going well!

Haha!! I think the Merge is so dumb! I hope they loose alot of customers over it! I am a Currently a Qwest customer and been very loyal to Qwest for a real long time until this merge thing. I purchases the Mogul from Qwest (not a cheap phone) right before this merge thing. I thought it was fine because Qwest told me I would be given a phone of equal value upon the merges completion. 2 months later I come to find out I would be given a chance to get a Blackberry curve or an LG envii (no where near the price or capability as the Mogul) to switch, But I can purchase a phone like mine (the XV6800 by verizon) for 25% off. The Mogul was not cheap to purchase in the first place and as if I want to purchase a $300 phone all over again in 3 months?? Now i'm just waiting for february till my phone just stops working unless i'm willing to pay a $200 termination fee...

What a smooth migration it is indeed!

I had a similar issue with the Qwest merger I had purchased a mogul and migrated it to verizon. Instead of whining about it I tried the curve and the only difference is the touch screen and windows mobile which is nice to have. Again I did not cry about it, and was patient knowing these things happen to businesses and given the current economic times it makes since for a business to try and strengthen the company. Also i'm now with a wireless company on the cutting edge of technology not the losing edge. I can't stress enough how I didn't cry to everyone on the internet and I delt with it like a man. Think about it you were going to lose your Qwest wireless service anyways at least you have the option to bundle cell service still and it's with a great company. If you were to go to a different cell company after Qwest stops its service then you would have to buy a new phone anyways at least you getting one for free. I'd try it out before I just complain and whine all the time and can't have any patience for change. GROW UP!!!

I jsut recently had to merge to Verizon. I have the Bundle with Qest, and have had it for many years. I wanted to upgrade mine and my mothers phone and had to switch to Verizon. When they xferred me the migration department, these people had no clue what was going on, how to help and kept me on the phone for over an hour. Even at the end of the phone call, I was not helped, and had to go into a store to get it all taken care of. Then they tell you 2 business days to receive the phones and come to find out, they are so backed up with 'migrating' customers, that it takes 2 days for them to even process the PAYMENT. ridiculous. I think this merger could have gone a lot smoother and I think these people need to realize that they are dealing with HUMAN BEINGS and mostly, very loyal cusomters to Qwest. Verizon is getting lucky and I cant believe the way these two companies are handling all of this.

In response to the oh-so-mature "Anonymous" 's post on "November 17, 2008 - 6:42pm" He sure sounds like a company man to me. Let me paraphrase in Layman's terms: "It's alright for a company to shaft its loyal customers so it can make a buck. You should bend over and take it 'like a man' for the good of the idiots who think that you should like it."

If they are willing to take my money for a phone they KNOW will be useless in a couple months, than I think they can also take all the whining we can dish out. Hell, it's our Right (if not duty) as Americans to be vocal about unfair (or in this case, down right shady) business practices! I refuse to be Raped by these Money-Grubbing Idiots without putting up a Damn good fight! If you, Mr. "anonymous" like taking it up the butt so much, than don't dare imply that you have any semblance of man-hood.

So we DO have to merge/change service with Verizon? that is horrible. They made my husband get a "$200" phone MotoVU240 for free (lol) it only costs $69 on Cnet stores. This is a low end cell phone. The deal was to pay 2 months ahead and a stupid music instead of a ring costs $1 each month. He ended up paying $101 to get the new phone and service, insurance @4.95 a month... tax etc. I am angry like a lot of customers.

I am frustrated with this migration crap. I have been a loyal Qwest customer for years. Everything we have is bundled together with them. Now we have to switch to Verizon, buy a more expensive plan, lose our bundling discount, and get new phones? If we want to leave to a different wireless carrier they want 200.00 to break the contract? Didnt they break their contract with us? I am quite angry about this like a lot of other customers. In this garbage economy we all need to cut costs where we can. Now I have to pay even more for something I dont even want. How is that right?

I can't even begin to tell you the problems I had migrating my cell phone from Qwest to Verizon... you really wouldn't even believe it. It was messed up from moment one and took probably 6 hours of time on the phone with idiotic csrs to fix it. Or so I thought. Today I got ANOTHER phone in the mail from Verizon. I have no idea why. They don't either. I called them and they said they would get back to me in 20 minutes..it's been 3 hours. I am assuming I will not get a call back. STAY AWAY FROM THIS MIGRATION...they have no idea what they are doing...The QWEST rep accidently set up my home # on the new verizon phone....hours on the phone with the port unit at Verizon....I have never been so angry in my life. NO ONE will take accountability.

Just a suggestion, try "Consumer Cellular" NO contract with service, Lower rates, many pleased customers. It may not be for everyone, but many like it.

We have a problem with them breaking their contract with us too. And, come to find out, if we do switch to verizon, we have to sign a two year contract.

I too am completely unsatisified with the way Qwest has handled this migration. The way they are treating their current customer base is disgusting. Not only does Qwest expect us to pay more for less service. They have the audacity to tell their customers that we can shut off your service at anytime, but if you leave we will charge you two hundred dollars per phone.

I spoke to one of the customer service supervisors about being released from my contract early, I refuse to switch to Verizon where I would be privledged to pay more for less service than I am receiving now. Not only was he unwilling to release me from my contract a month early. He was extremely rude and insulting. When I asked him if he placed any value on keeping customers he so kindly replied "I do not care if you stay a customer or not".