Qwest: Verizon migration is going well

"...the company's migration of its wireless offering from Sprint to Verizon Wireless is going well."

That's a hoot! I'm an existing Qwest wireless customer, trying to add service to my existing family-shared account. Qwest says they can't help me, short of transferring me to Verizon for a new account and new phone line. Qwest customer service indicates it could be October before they're ready to help me. That's "going well?" Not as I see it.

Having a similar problem with this "migration" as previous poster. Need to add call forwarding and there is no where to update your wireless service available on the website anymore. Customer service is non existent on weekends it seems no w also. Not really happy about being left out in the dark all alone :-P

i called qwest and talked to the migration service and the first girl (myesha) couldnt answer any of my questions. then felt the pressure and hung up on me. the secon gentleman that i spoke with was screaming at me on the phone and told me i wasnt going to get anything free in this world. all i was looking for was some information. i cant belive how uneducated the company is on this matter. i am disgusted and glad to know that someone thinks its going well!

Haha!! I think the Merge is so dumb! I hope they loose alot of customers over it! I am a Currently a Qwest customer and been very loyal to Qwest for a real long time until this merge thing. I purchases the Mogul from Qwest (not a cheap phone) right before this merge thing. I thought it was fine because Qwest told me I would be given a phone of equal value upon the merges completion. 2 months later I come to find out I would be given a chance to get a Blackberry curve or an LG envii (no where near the price or capability as the Mogul) to switch, But I can purchase a phone like mine (the XV6800 by verizon) for 25% off. The Mogul was not cheap to purchase in the first place and as if I want to purchase a $300 phone all over again in 3 months?? Now i'm just waiting for february till my phone just stops working unless i'm willing to pay a $200 termination fee...

What a smooth migration it is indeed!

I had a similar issue with the Qwest merger I had purchased a mogul and migrated it to verizon. Instead of whining about it I tried the curve and the only difference is the touch screen and windows mobile which is nice to have. Again I did not cry about it, and was patient knowing these things happen to businesses and given the current economic times it makes since for a business to try and strengthen the company. Also i'm now with a wireless company on the cutting edge of technology not the losing edge. I can't stress enough how I didn't cry to everyone on the internet and I delt with it like a man. Think about it you were going to lose your Qwest wireless service anyways at least you have the option to bundle cell service still and it's with a great company. If you were to go to a different cell company after Qwest stops its service then you would have to buy a new phone anyways at least you getting one for free. I'd try it out before I just complain and whine all the time and can't have any patience for change. GROW UP!!!

I jsut recently had to merge to Verizon. I have the Bundle with Qest, and have had it for many years. I wanted to upgrade mine and my mothers phone and had to switch to Verizon. When they xferred me the migration department, these people had no clue what was going on, how to help and kept me on the phone for over an hour. Even at the end of the phone call, I was not helped, and had to go into a store to get it all taken care of. Then they tell you 2 business days to receive the phones and come to find out, they are so backed up with 'migrating' customers, that it takes 2 days for them to even process the PAYMENT. ridiculous. I think this merger could have gone a lot smoother and I think these people need to realize that they are dealing with HUMAN BEINGS and mostly, very loyal cusomters to Qwest. Verizon is getting lucky and I cant believe the way these two companies are handling all of this.

In response to the oh-so-mature "Anonymous" 's post on "November 17, 2008 - 6:42pm" He sure sounds like a company man to me. Let me paraphrase in Layman's terms: "It's alright for a company to shaft its loyal customers so it can make a buck. You should bend over and take it 'like a man' for the good of the idiots who think that you should like it."

If they are willing to take my money for a phone they KNOW will be useless in a couple months, than I think they can also take all the whining we can dish out. Hell, it's our Right (if not duty) as Americans to be vocal about unfair (or in this case, down right shady) business practices! I refuse to be Raped by these Money-Grubbing Idiots without putting up a Damn good fight! If you, Mr. "anonymous" like taking it up the butt so much, than don't dare imply that you have any semblance of man-hood.

So we DO have to merge/change service with Verizon? that is horrible. They made my husband get a "$200" phone MotoVU240 for free (lol) it only costs $69 on Cnet stores. This is a low end cell phone. The deal was to pay 2 months ahead and a stupid music instead of a ring costs $1 each month. He ended up paying $101 to get the new phone and service, insurance @4.95 a month... tax etc. I am angry like a lot of customers.

I am frustrated with this migration crap. I have been a loyal Qwest customer for years. Everything we have is bundled together with them. Now we have to switch to Verizon, buy a more expensive plan, lose our bundling discount, and get new phones? If we want to leave to a different wireless carrier they want 200.00 to break the contract? Didnt they break their contract with us? I am quite angry about this like a lot of other customers. In this garbage economy we all need to cut costs where we can. Now I have to pay even more for something I dont even want. How is that right?

I can't even begin to tell you the problems I had migrating my cell phone from Qwest to Verizon... you really wouldn't even believe it. It was messed up from moment one and took probably 6 hours of time on the phone with idiotic csrs to fix it. Or so I thought. Today I got ANOTHER phone in the mail from Verizon. I have no idea why. They don't either. I called them and they said they would get back to me in 20 minutes..it's been 3 hours. I am assuming I will not get a call back. STAY AWAY FROM THIS MIGRATION...they have no idea what they are doing...The QWEST rep accidently set up my home # on the new verizon phone....hours on the phone with the port unit at Verizon....I have never been so angry in my life. NO ONE will take accountability.

Just a suggestion, try "Consumer Cellular" NO contract with service, Lower rates, many pleased customers. It may not be for everyone, but many like it.

We have a problem with them breaking their contract with us too. And, come to find out, if we do switch to verizon, we have to sign a two year contract.

I too am completely unsatisified with the way Qwest has handled this migration. The way they are treating their current customer base is disgusting. Not only does Qwest expect us to pay more for less service. They have the audacity to tell their customers that we can shut off your service at anytime, but if you leave we will charge you two hundred dollars per phone.

I spoke to one of the customer service supervisors about being released from my contract early, I refuse to switch to Verizon where I would be privledged to pay more for less service than I am receiving now. Not only was he unwilling to release me from my contract a month early. He was extremely rude and insulting. When I asked him if he placed any value on keeping customers he so kindly replied "I do not care if you stay a customer or not".

Yea this merge is ridiculous. I loved Qwest's wireless plans.

We had Verizon before Qwest and they over charge big time.

As soon as all of this is over, we're going to T-mobile. They definitely lost my family as customers.

Qwest still hasn't set a date for the migration so I can get out of my contract. They will drag it out to the last day instead of giving you 60 days notice as they said they would. It takes 5 different transfers to get to the correct office and then they still can't answer the mail. Qwest has to be in the top 1% of US companies with the worse customer service. A company that can't provide service in a service economy should go away (thus I'm voting with my wallet and leaving Qwest to include all my other bundle items (landline, long distance, Direct TV). I liked the Qwest wireless plan but this migration issue has broken the camels back. Good luck to all!

yea i agree qwest gave me the run around one ladies said i could switch with no fee three months ago so i said okay shut my phone off they sorry cant do it tell febuary 1st well they mest with the wrong person i am so sick of them cant wait to go to t-mobile

As of today 01/26/09 still no answers from Qwest as when they will let you out of the contract. I refuse to go with Verizon because they would not let me out the contract when I moved to an area with very poor service. In Addition when i talked to a Qwest rep they were rude when I question the date. I have been told it would be in early Feb by one rep and to call back the last week of January. Well followed their suggestion and was teated with a rude demeanor. I use to like Qwest till this merger happen.

Thanks for the post disillusioned Qwest executive.
While some people may be “whining”, there is a valid concern over lost value. I too am under contract for mid priced phone and will be incurring additional cost to migrate to a similar phone with Version. As a result, I’m waiting for service to stop then moving to Sprint.

This is poor quality of service, customers should be compensated not charged. It has nothing to do with consumer maturity and everything to do with Qwest’s continued unethical business behavior. (Global Crossings). Qwest should take the high road, admit that they miss managed the pants off of a home run business opportunity with a huge future and allow customers to leave on their terms. OR at a minimum, pay the full cost of converting to the carrier of the customers choosing.

I struggle to see a relevant future in selling P.O.T.S and a largely unviable broad band service but that’s just the opinion of one disenchanted Qwest customer.

When my husband has two business's with yellow page adds, cell phone, home phone an dsl, we were paying over $3,000 a year. And now this?!!! Can't get any answer as to when the switch will happen. Because we added a second cell phone It's under contract still with the $200 fee for switching early. I refuse to switch to Verizon because they offer so much less. I will go with T-Mobile family favorite's plan [with unlimited texting and being able to send pics and video for jus $14.95 extra and 5 free phones.... it's still a bargain! As soon as able I will pulling out of all things Qwest- bye-bye land line, bye-bye dsl...moving on and not looking back!

yes i agree that is why my family is switch to t-mobile cell phones its alot more enexpensive

good lord, a QWEST employee if i ever saw one. It was THEY that went back on the agreement not the customer. Customers have every right to complain, and I'm guessing BB bureaus all over the country will be overflowing with "disgruntiled whining customers" as you call them. you GROW UP.

YIKES!!! Just cancelled my Qwest service after fifteen years. Customer service is rude and completely uninformed. Last November tried to upgrade my local landline service to include long distance and cancel my AT&T long distance (EXPENSIVE). Qwest service rep took order and said the switch was in the works. Nothing happened. So I hold my next bill to call for status update. They then disconnect my service due to nonpayment, in spite of fifteen years of solid payment with the company. I call, confirming I am paying the bill and cancel the request for Qwest long distance that I am told was "somehow never processed". They receive my payment and my account is now "current". My phone service, however, is not reconnected but remains "temporarily suspended". Turns out they do not automatically reconnect service after shutting you off and receiving your payment; you have to call and specially request it. DO NOT USE THESE PEOPLE. THEY ARE FRIGHTENING. Here's the best part, I just signed with Verizon Wireless now on a 2 yr contract! Did not know about merger!!!!!!

So that's how Qwest is gonna make all its money, they are going to rip off every disgruntled customer with the $200 early termination fee, per line, and never give us any information. I heard the change was coming in February, and now it's 'the summer', who knows. Maybe we should all get together with a class action suit to get our early termination fees back from Qwest. After all, they are the ones forcing the early termination of the contract.

And here I thought I was all alone in the dark! Seems that I am not. I'm one of the unlucky ones who's service will be "divested" from Verizon since the VZW/Alltel merger happened. I too called Qwest customer "service" and was told that I would be charged the $200 fee for both phones! $400 out of my pocket just for the priviledge of having to go through all this again when the VZW is divested and bought by God only knows who???? I think not... I asked the Qwest rep if that was really fair, since I am not the one that made the choice to go to VZW, and he politely told me that as far as they were concerned, I was still the one wanting to break my contract. He was then subjected to a 30 minute rant by me about how this was bull@#&%! I agree with most others on this site...worst customer "service" I've ever seen.

Here is my thought i think we need to sign a potition and get our early termination fee wavied right away but the only way is for some one to start a potition and i think as many ppl as possible cause if you look at there website you cant get qwest phones if yours breaks you cant get help then you have to switch to vzw and thay bits or pay the 200 doller deactivation fee and that would cost me $800.00 for four god dang phones this is a rip off I HATE QWEST

I am just one of the many who is completely fed up with this "switchover" and who feel that they are not holding up their end of the contract, so how is it that they can claim that if we leave, WE are ending the contract. I had 5 handsets, but only 3 still work and am told that even if the handset is broken, they will not do anything for me!!! Where do we sign up for class action suit???

i dont know so lets set this up then

My phone with qwest broke at the beginning of January (3rd replacement). I bought an iPhone at the end of January in preparation for the switch, since I was told that I could cancel service instead of switching. I was planning to sign up with t-mobile as soon as I could. Call qwest, am told I cannot do so. And I can't get a new phone with qwest without switching! So now I'm stuck paying a phone bill for a phone I can't use, meanwhile the iphone is sitting in my drawer useless, losing value. If they said February, how can they change it? I agree with a lawsuit, I'm sure enough disgruntled costumers are out there.

My phone with qwest broke at the beginning of January (3rd replacement). I bought an iPhone at the end of January in preparation for the switch, since I was told that I could cancel service instead of switching. I was planning to sign up with t-mobile as soon as I could. Call qwest, am told I cannot do so. And I can't get a new phone with qwest without switching! So now I'm stuck paying a phone bill for a phone I can't use, meanwhile the iphone is sitting in my drawer useless, losing value. If they said February, how can they change it? I agree with a lawsuit, I'm sure enough disgruntled costumers are out there.

I'm still waiting for our phones to just stop working. It hasn't happened yet. We also spent two-hundred plus dollars on phones and was told we would get a phone of equal value! if we switched to Verizon. Yeah, right. I don't agree with having to sign another two year contract, especially when mine will be up in a few months.
Thought about pay as u go phones but they're just as much.

Is this migration complete?

FACTS:

1) There is no merger between Verizon and Qwest. It is a partnership to provide wireless service, which will replace the Qwest/Sprint partnership.

2) You are no longer under contract for your Qwest PCS if you have not migrated yet (and there would be no early termination fee).

3) Your "Qwest" (the Qwest/Sprint) wireless service will terminate 10/31/09

4) A big transition like this is bound to see a learning curve, company-wide...but...

5) As a Qwest employee, I'm sorry to hear about these negative experiences. Please ask for a supervisor, if you don't get satisfaction. The goal is to make the transition painless.

P.S. ...About paying for an expensive phone you won't be able to use with the new Verizon service, please demand satisfaction. Get someone who really cares on the phone (there are a lot of us!) We want to make you happy!!! AND we can, if you give us a chance.