Robert Dotson named new CTIA chairman

Mr. Dotson,
I recently purchased one of your G1 phones @ T-mobile.com at the promotional rate of $179.99 allowing me to extend my contract out for an additional two years with the activation of a second line since I was an existing customer - two months later I receive my bill for the phone and to my disbelieve I was charged the full retail value of $390.99 - I called T-mobile and spoke with several of your representatives including upper management for approximately three hours or so followed by several other calls. My experience with T-mobile is one I do not wish upon anyone – For starters I was told that there is no concession to me made since my order was placed on line and was told that I was not considered one of your valued customer because I was not with T-Mobile for 22-24 months, even though I had services with T-Mobile when I resided in NY. I was given every excuse in the books as to why I could not be given the promotional credit of $220.00 - I felt my money and loyalty to T-Mobile had no value, I explained to one of the Supervisors that I too was a Manager and if I treated all of my customers the way I was treated today I would be out of business since we rely on referrals and word of mouth to be successful. I practically got off the phone in tears knowing that this phone company that I had valued for years had left such a bad taste in my mouth and was adamant in not making one little concession for a customer who had just extended her contract out for an additional two years and was willing to add a third line to her plan. I am sure with access to my account with T-Mobile you will understand my frustration and dilemma. There were so much said in the four hours that I can go on and on with this email. I was wrongfully charged and additional $220.00 for this phone and I am disputing this amount, Your web site clearly states the price quoted above in the amount of $179.99, if it is written and promoted via your web then T-Mobile should stand by what’s being promoted, isn’t it rightfully the law and should be honored by your company?
I felt betrayed by T-Mobile and am hoping that you will right this wrong. Thanks for your time.

HI
Give their corporate office a call, 1-800-318-9270, ask for Susan Nokes, Chief customer and Operations Officer. See if that helps, my husband passed away, and since the account was in his name, I can't access it or make any changes. Their customers realtions department leaves a lot to be desired. Good Luck

You probably only qualified for a partial discount it had to have been atleast 22 months since you activated service, upgraded you phone and/or changed your plan for you to get it at $179.99, if it had not been you only extended you contract for 2 years from that date which probably only added a couple of months to your contract which is why you got it at the partial discount price + the $18 upgrade fee . If you have proof of purchase that states something other than what you were charged their customer service will gladly credit you. You can even go to a corporate store and have their customer support call for you they can help just ask them for it.
Good luck!

I purchased the Tmobile G1 on Oct. 22 and recieved it 5 days later. I returned it within 14 days in exchange for the G1 Bronze. It has been over a month and the representatives are rude and giving me the run around. Is there anything that can and will be done about this situation?

Simply call 1-800-937-8997 with your tracking number...once your previous upgrade has been verified as returned, your contract will be reset, allowing you the opportunity to order any phone you like...