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Sprint to cut early termination fees

Sprint Nextel CEO Dan Hesse said the operator was going to be trimming early termination fees for its customers, joining the other three incumbent U.S. wireless carriers, which have already started to pro-rate termination fees.

Hesse said the carrier could start lowering the $200-or-more fee as early as December, and the new plan would reduce the fee gradually for each month the customer stayed with the service contract.

Earlier this spring, early termination fees came under closer scrutiny from the FCC, which had been discussing ways the carriers could work with customers to give them more flexibility in their contracts.

For more:
- see this article

Related Articles:
FCC
may cap early termination fees
T-Mobile USA to pro-rate ETFs, too

More stories about Sprint   Early Termination Fees   Dan Hesse  

Comments

My employment included repair of the earliest i100+ Iden phones. While the entirety of cell phone companies strain brains to obtain the largest number of their brand of phones, customers by the thousands are hourly turned down for the most frivolous of reasons, and required to prove the unproveable, that they will be credit worthy at any given future moment. It was a fact from the outset that cell phones are a must. Execs who believe marketers who are only guessing like anyone else, about how to get the bigggest share of solid users, continue to require two year contracts, and little "tricks of the cell phone sales" tactics. All it takes is to let the customer pick what they know they will use, and let up on the initial financial pressure to get the phone and service to begin with. My personal employment ahead of years as a technician asst with Motorola Iden was as a "collector" of "attorney accounts" for a large medical clinic in Illinois. In short order the attorney for that clinic signed his letterhead stationary and I composed common sense written communication, and mailed those letters to the patient immediately after our common sense telephone conversation. The letters arrived the following day "from the attorney", and I got immediate phone calls presenting a definite plan of payment action that the patient could honestly meet and keep. Give me a year with Nextel/Sprint and the entire sales staff. It takes a very short while to believe in what you are "selling" because it is the truth and not some pitch to sell a phone. If what I have just shared is not a fact, Iden would not even be a word to still be recalling and jockeying as to who will hang on to the technology. There is NO other technology that has so invaded communications, far beyond cell phones. Doesn't anyone at the various communications companies read the "guts" of what these little miracles are really about, after ALL this time???

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