Sprint hit with another class-action lawsuit

Apparently i need to join a class action law suit against Sprint also. I have tried going to FCC for help and gotten no place. Where is there one going on and how can we join it. They keep charging us for phones we have not had for months and it keeps adding up.

SOME BODY NEED TO INVESTIGATE SPRINT PERIOD!!!THEY HAVE BEEN RIPPING THEIR EMPLOYEES OFF & THE CUSTOMERS!!! THE OKLAHOMA CITY CALL CENTER HAVE FIRED OVER CLOSE TO OR OVER 300 EMPLOYEES & REFUSED TO PAY PAY THEM & GIVE THE PROPER TRAINING THESE NEED!!!THESE PEOPLE ARE PISSED AND SCARED TO SPEAK UP AND THE ONES THAT SPOKE OR HAVE BEEN THEIR TOO LONG AND HAVE RECOGNIZED THE B.S. THY ARE PULLING!!!PEOPLE HAVE LOST THEIR JOBS BE A.H.T. {AVERAGE HANDLE TIME} MEAN:WHEN YOU CALL IN SPRINT REPRESENTATIVE HAS "RESOLVE YOUR ISSUE" IN ABOUT 15 MINUTES OR LESS KEYWORD "LESS" OR ELSE WE GET PUT ON LEVEL OR TERMINATION!!!EXAMPLE SOMEONE CALLS IN CANNOT MAKE OUTBOUND/OR INBOUND CALLS.NOW SPRINT HAS SO MANY OUTAGES IT'S NOT FUNNY AND WE ARE RED PHONE MAJORITY OF THE DAY WHEN PEOPLE "NEED" THEIR SERVICES!!!NOW WE KNOW IT'S THE SYSTEMS BUT WE CANNOT TELL THE CUSTOMERS WHAT THE PROBLEM CAUSE JUST MAYBE "POWER CYCLING THE PHONE" JUST MIGHT WORK!!! BUT, WHAT IF IT DOESN'T WORK AND CUSTOMERS HAS CALLED IN 5 TIMES TODAY ON 6TH CALL 6TH REP AND STILL THE CUSTOMER HAS NO SERVICE!!?? WELL, TROUBLE SHOOTING STEPS:POWER CYCLE THE DEVICE, CHECK FOR OUTAGES IN THE CUSTOMERS AREA, CHECK THE PROGRAMMING STEPS,CHECK COVERAGE,"NOW THE STEPS MIGHT NOT BE IN ORDER, BUT THESE ARE SOME STEPS WE TOOK"{CONTINUE}CHECK FOR KNOWN ISSUES, & CHECK SWITCH TABLES,CHECK PLAN "MAKE SURE CUSTOMER IS ON CORRECT PLAN" {CONTINUE}CHECK THE ESN HEX OR DECIMAL NUMBERS TO MAKE SURE THEY MATCH ON THE ACCOUNT AND NO ESN SWAP "PHONE SWAP OUT" OR TELESALES OR NO ONE HAS SENT YOU A REPLACEMENT PHONE OR NEW THAT YOU MAY HAVE PURCHASE {CONTINUE READING}IN OR ON YOUR ACCOUNT,CHECK THE BALANCE "MAKE SURE THERE ARE NO PAST DUE AMOUNTS OR IN COLLECTION STATUS" I KNOW IT'S SPRINT/NEXTEL NETWORK/TOWERS NOT WORKING PROPERLY AND 90% OF THE CUSTOMERS CALL IN COMPLAINING/UPSET ABOUT PAYING FOR A SERVICE THAT SPRINT/NEXTEL IS F@CKING THE CUSTOMER & EMPLOYEES!!! YES I SAID EMPLOYEES CAUSE WE PAY FOR THEIR EMPLOYEE PLAN FOR $20.00 EMPLOYEE PLAN FOR UNLIMTED EVERYTHING ONLY TO BE MONITORED, OH YEAH THEY SAY THEY DON'T MONITOR BUT THEY DO!!!PEOPLE HAVE BEEN FIRED FOR USING THEIR PHONE FOR TROUBLSHOOTING CAUSE THEY HAVE "CLOSE THE TEST PHONE ROOM TO HELP THE CUSTOMER TROUBLESHOOT THEIR DEVICE CAUSE WE DID NOT GET PROPER TRAINING ON THE NEW DEVICE OR A DEVICE WE NEVER HAD AN EXPERIENCE WITH" OH IT GET BETTER, MANAGERS CLOSED THE PHONE ROOM & THREW US INTO NEXTEL CALLS AND HAD A PERSON THAT NEW NOTHING ABOUT IDEN NETWORK {NEXTEL}TRAIN US AND FORCED US TO TAKE THE CALLS WITHOUT PROPER TRAINING!!!CUSTOMERS CALLED IN AND CUSSED US OUT, BECAUSE WE NEW NOTHING!!!THE ABUSE GETS BETTER AS A FORMER EMPLOYEE!!! OKLAHOMA CITY MANAGERS, TEAM LEADS AND MISSION CONTROL OH & OH LET'S NOT FORGET H.R. NO GOOD FOR NOTHING PEOPLE!!!THEY DO NOT HELP YOU AND THE DIRECTOR OF THE CALL CENTER HE IS WORTHLESS AND A BIOTCH!!I SAID IT, SOMEBODY NEED TO SAY!!!THE CRAZY MESSED UP PART ABOUT IS!??WE WORKED HARD AND NO LAWYERS OR EEOC OR , MEDIA WOULD LISTEN TO MY COMPLAINTS OH I HAVE MANY COMPLAINTS, HELL WE ALL DO!!!IN ORDER TO MOVE UP IN THIS COMPANY, YOU HAVE TO BE A SNITCH, HAVING SEX, MARRIED, OR {KISS ASS}TYPE OF PERSON!!!THIS IS 1 OF THE CLASSIC CASE OF "THE WORK PLACE BULLY"!!!I THINK CORPORATE SHOULD BE HELD RESPONSIBLE WHEN MISTREATING THE WORKERS!!!I WAS A FAITHFUL EMPLOYEE I FELT THAT I WAS TERMED BECAUSE OF INTERRACIAL DATING, BUT THEY SAY DIFFERENT!!!SAD PART IS,WE HAVE NOBODY TO HELP US AGAINST "THE WORK PLACE BULLY"!!!THEY EVEN HAD A LAW IN OKLAHOMA ABOUT THE LAW!!!WHAT ARE WE GOING TO DO TO STOP "WORK PLACE BULLYING"???IT'S A FORM OF WORK PLACE VIOLENCE,MMM!!! NO LAWYERS WILL EVEN LOOK AT THE CASE UNLESS YOU HAVE A WORKMANS COMP CASE, ACCIDENT, MALPRACTICE CASE!!!I'M FED UP WITH ALL THE B.S..EEOC CLAIMS THAT YOU HAVE TO HAVE A RACE, RELIGION, GENDER, DISABILITY,ETC..CASE.HELP US THE TRUE WORKING CLASS THAT THESE BIG CORPORATIONS DON'T GIVE A DAMN ABOUT!!!THEY SITTING IN THERE BIG OFFICES CRACKING THE WHIP AND REFUSE TO PLAY FAIR!!!GIVE US A RAISE, GIVE US THE PROPER TRAINING, WHEN WE HAVE COMPLAINTS ACKNOWLEDGE THEM ACT & TREAT US FAIR WHEN IT COMES TO "WORK PLACE BULLYING" BY SUPERVISORS!!!DAN HESSE AND ITS COMMITTEE OWE ME AN APOLOGY!!!I LOST & SUFFERED BONUS SALES, TRIPS, GIFTS, PROMOTIONS, HUMILIATION, EMBARRASSMENT, COUNSELING, LOOKED DOWN ON FOR DATING OUTSIDE MY RACE, MICRO MANAGED, I WAS TOLD I WAS NO GOOD, WHEN I KNOW I PERFORMED THE BEST,FALSIFIED RECORDS, FUDGED STATS, CALLED A LIAR WHEN THE TRUTH, I WAS FOUND INNOCENT,& THE LIST GOES ON & ON FROM ME TO OTHERS!!!I ASK GOD TO MAKE THIS AN ISSUE!! WE ARE IN RIGHT TO WORK STATE & AT WILL LAW!!!I HAVE TRIED START A UNION AND THE HARASSMENT WORSENED!!! YES SPRINT/NEXTEL CALL CENTER HAS MADE MY LIFE A LIVING HELL!!!I ASK THAT YOU KEEP ME IN PRAYER!!!I LOVED MY JOB, IT WAS THE MANAGEMENT & TEAM LEADER THAT HATED MY GUTS, BECAUSE I SPOKE UP AGAINST HARASSMENT, THAT NOBODY SHOULD EXPERIENCE!!!BUT, A LAW SHOULD BE PASSED AND MORE PEOPLE SHOULD STAND UP AND MORE LAWYERS SHOULD BE WILLING TO TAKE THE CASE!!!THE EEOC IS JOKE AND WAIST OF TIME & THE LAWYERS IN OKLAHOMA CITY IS WAIST OS TIME!!!DAN HESSE IS A WAIST OF TIME,YEAH I SAID GET OVER IT!!! I SACRIFICED EVERYTHING FOR ME & MY KIDS!!!I TOOK CARE OF MY GRANDMOTHER THAT HAD LUNG CANCER AND SHE WAS LIKE MY MOM!!YES, TYPICAL BLACK FAMILY GRANDPARENT RAISING THAT ME/US!!!MOVING FORWARD> THEY PUT ME ON A 3RD LEVEL THAT WAS MADE UP NO EVIDENCE AND IT WAS THEIR FAULT THEY LOST MY VACATION TIME CARD SHEET!!!I TOLD THEM I WAS INNOCENT, BY THE WAY I HAD TO PROVE MYSELF ALMOST 10 TIMES TO THIS COMPANY OF MY INNOCENTS AND WAS PROVING INNOCENT!!!THATS HOW BAD THEY WANTED ME GONE!!! MOVING FORWARD> SO WITH THAT BEING SAID SOMEBODY NEED TO SPEAK UP AGAINST WORK PLACE ABUSE AND GET THESE LOW LIFE ABUSING THEIR POWER SO CALLED MANAGERS OUT THE MANAGEMENT SEATS!!!I NEED SOMEONE WHO IS UNDERSTANDING OF ME!!!I BOWED DOWN TO SPRINT/NEXTEL WELL I CAN'T SAY I DID, BUT TO FEED MY BABIES!!!I WAS COMFORTABLE AND SATISFIED WITH NO COMPLAINTS UNTIL THEY MESSED OVER ME!!!WHEN I SPOKE UP, THEY SHOT ME DOWN AND SAID HEY I RUN THIS AND YOU SPEAK WHEN I TELL YOU TO SPEAK!!!BUT, SOMEONE WILL LISTEN AND I HAVE FAITH GOD WILL SEE ME THROUGH!!!ENDING ON THIS NOTE I STILL DON'T WISH ANY BAD I JUST WANT WHAT IS RIGHT "PEACE, UNITY & LOVE"!!!STAY BLESSED P.S. SORRY IF I DID'T PROOF WRITING FROM THE HEART!!!

OH I FORGOT, NOW THINK ABOUT THE TIME YOU HAVE TO RESOLVE THE CUSTOMERS ISSUE. IF YOU DON'T RESOLVE IN 15MINS OR LESS THEN YOU GET WROTE UP OR TERMINATION!!!SO, TO TROUBLESHOOT THE CUSTOMERS ISSUES IS WELL OVER 15MINS & IF SPRINT/NEXTEL WANT YOU TO "RESOLVE" THE CUSTOMERS ISSUE AT ALL COST,MMM!!!THEN WHY WRITE US UP OR PLACE US ON LEVELS FOR TERMINATION!!? EVERY TECH KNOWS IT TAKE WELL OVER 15MINS TO RESOLVE AN ISSUES!!!OH AND THE TIME WE SPEND HELPING THE CUSTOMERS, SPRINT/NEXTEL SAYS IF YOU DON'T GET THE CUSTOMER OFF IN 15MINS OR LESS THIS CAN AFFECT YOUR SHIFT!!!SO, IF YOU BEEN WORKING FOR SPRINT 10YRS, YOU CAN GET A LATE SHIFT CLOSING AT 2:30 A.M. IN THE MORNING WHILE NEW HIRES GET BETTER SHIFTS THAN YOU!!!HOW ABOUT THAT SPRINT F@CKING YOU AGAIN!!!BUT, IF I HAVE OFFENDED ANYONE I DO APOLOGIZE!!BUT I SPEAK FOR MYSELF AND OTHERS!!! BUT I'M BOLD TO SAY WHATS ON MY MIND AND FLEXING MY FREEDOM OF SPEECH , WHILE SPRINT/NEXTEL FLEX THEIR RIGHTS "RIGHT TO WORK & AT WILL"!!!I CAN SEE IF I WASN'T DEDICATED, BUT I WAS AND LOVED MY JOB AND THEY RIPPED THAT AWAY FROM ME!!!SPRINT=GREED=EVIL STAY BLESSED!!!

OHH, SPRINT HAS A REPEAT CALLER PROCESS AND IT'S WORTHLESS!! THE SUPERVISORS DON'T WANT TO TAKE THE CALL AND I REPEAT THE SUPERVISORS DON'T WANT TO TAKE THE CALLS!!! THESE LAZY PEOPLE TREAT US LIKE WERE DIFFERENT!!!SPRINT OWES ALMOST 300 PEOPLE AN APOLOGY FOR SH!T THEY PULLED!!!THEY OWE ME AN BIG APOLOGY AND I KNOW I SHOULD MOVE ON AND LET GOD HANDLE THEM!!!BUT THE WORLD NEED TO SPEAK UP AGAINST WORK PLACE VIOLENCE!!!I WILL POST AT EVERY BLOG UNTIL DAN HESSE RECTIFY THIS EVIL MATTER!!!GOOD PEOPLE LIKE ME LIKE MY JOB, BUT YOU HAVE PEOPLE THAT WON'T PLAY FAIR AND IT'S NOT FAIR TO ME AS A DEDICATED EMPLOYEE!!!OK FOR REAL GOOD NIGHT!!!LOL

I am so pissed with Sprint. Sprint is charging ridiculous charges that have caused my bills to soar beyond $400.00 a month. When we call they will eventually offer you some credit, but if they change your plan they secretly lock you into another 2-year contract. I think there should definitely be a stop to the hidden charges that Sprint is charging. What can we do? Who can we contact for help?

Sprint is all about screwing everyone. I worked for them and was forced to watch xrated videos by my sup at a call center. Took the issue all the way to Dan Hesse himself. Everyone who complained about this sup has been fired while his ass is still there. How many suits can they survive before they go down.

Dan Hesse supports this crap. I know I used to work in the call center and we were actually TRAINED on how to bs our customers

I would like to say that corporate bullying actually undermines the health of a workforce. It's an attack on our public health. Companies intentionally inflict emotional distress to an employee which is designed to disrupt the performance of that employee. These disruptions of performance are then levied against the employee from negative performance reviews, corrective actions, and even fabricated events and coaching sessions to substantiate the legitimacy of the scrutiny. Often times, these attacks actually cause the very disruptions in performance the employees are reprimanded for. How can we allow this in our current economic crisis. When a company actively causes churn for some unknown gain, shouldn't we be asking why? Especially when the majority of employees churned this way end up approved on unemployment contributing to the crisis. This should be UNacceptable in the state of Oklahoma. So, this is violating all of our civil & human rights; Blacks, White, Hispanics, Asian, native Americans, etc… Young, old, all religions. We are feeling the pain or have felt it one way or another. We should be picketing Sprint, sending letter to Obama, writing the congress and media. I have written in already and spoken to hundreds of lawyers and they cannot or will not help me. Check in your state to see if you have A “RIGHT TO WORK” or “At WILL”
law in your area. Sprint wants to beat AT&T in customers service, because they suck and treat their former or current employees BAD! OKLAHOMA AND Topeka Kansas TREAT THEIR EMPLOYEES BAD! Please people, don’t believe the hype. We have sprint employers writing on this blog! What I say is the TRUTH and Sprint is a LIE!!!!

I am interested in any class actions against Sprint. I have been trying to cancel my service for months. Their rule is you have to call within a few weeks of the end of the contract to stop the contract from continuing. I called several times prior to their arbitrary short window of opportunity. They told me that they could not note that I wanted it cancelled until their defined period. My husband was hospitalized and near death during their required period and I did not call, so naturally they are continuing to bill me. I called this morning to contest this practice and got into a shouting match with one of the "supervisors." He would not let me speak to HIS supervisor! I would not pay these bills but the brilliant people at Sprint set the account up in my minor daughter's name and I do not want her credit score to be affected by this. (I tried countless times over the three year contract to change the account name to mine, but apparently that was too complex for these thugs.) Anyway, they are insisting i pay for the period of time they automatically extended the contract! I find these practices and the attitudes of the employees of this company to be unbelievable. I was only asking for the month and one half of billing to be reversed. I am not trying for a hostile takeover. I feel my only recourse is in the courts. Has anyone else dealt with this siituation? Is anyone involved in a class action against Sprint for automatically extending the term of their contract?

I was and employee at Sprint's Bristol call center. Employees are very frustrated by the management at this call center. Great customer service reps are being fired for being below goal on AHT. These reps are always the ones who want to resolve customer's issues instead of passing them off to the next person. These are the kind of people Sprint needs to be #1 in customer service. However, the director of the call center would rather fire a seasoned, experienced and knowledgable rep. And replace (and yes the new hire classes call themselves "The Replacements") with young and inexperienced kids. I guess Mr. Ted Smith thinks that is going to be better for the call center. Meanwhile, employee moral is at its lowest, Mr. Smith wants FCR and IR, but does not want to give the reps time to get the issue resolved. AHT goals are his almighty focus. I was fired recently for not meeting my AHT, but have a stack of KUDOS emails from customers saying I was the best rep they ever had dealt with. For all my former employees, if you want to keep your job, do the bare minimum, don't go above and beyond for your customers and maybe, just maybe you can keep your AHT down. That is the focus not customer service! Don't take my word for it, ask any current employee at that call center. 85% or more of the employees are on some type of anxiety, anti-depressant or both just to function at work under the threats and harassment.