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Sprint settles call center lawsuits for $8.8M
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Sprint Nextel agreed to settle three class-action lawsuits for $8.8 million. The lawsuits claimed that the carrier failed to pay call center workers for overtime hours and other compensation.
The settlement, which was filed Tuesday in the U.S. District Court in the District of Kansas, involved Sprint call centers in Lenexa, Kan.; Oklahoma City; Orlando, Fla.; Rio Rancho, N.M.; and Fort Worth, Texas. As part of the settlement, Sprint denied any wrongdoing. The other suits were filed in California and New York, and Sprint agreed to pay $6.4 million for the Kansas class, $2 million for the California class and $325,000 for the New York one.
Sprint has said that it plans to close as many as 20 call centers in 2009 to cut costs. "What 2008 shows is you can improve your performance, your operating performance, by getting very disciplined around care and cut costs," Sprint CEO Dan Hesse said last week at Citi's Annual Global Entertainment, Media and Telecommunications Conference in Phoenix.
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Comments
Posted by Tom S | January 20, 2009 - 10:13pm
This is what a company CEO does when his company is about to die.
Hello...McFly...if your customer service already sucks, closing your call centers is not the answer. Wait a minute...maybe it is. I get it now. That's another way to fire all the worthless bums and hire qualified replacements. Maybe Dan Hesse isn't such a big dummy after all.
But, I'm afraid I'm going to have to put my investment dollars in a company that's got a working plan. I can't risk it with a company that's bleeding out of every orifice in their body. Customers are the most important asset to a company and Sprint just doesn't get it.
Posted by Electronic data interchange | January 21, 2009 - 12:34pm
What these Ceo's fail to recongize is that their poor customer service is a result of the way they treat their employees. No love for employees= no love for your customers on their part. Poor poor business strategy Sprint.
Posted by Anonymous | January 24, 2009 - 4:42pm
Other Sprint Call Centers have pending lawsuits: Alorica - Tulsa, OK, Alorica - Topeka, KS, Charlotte, NC, Fairborn, OH .....
Posted by Anonymous | February 13, 2009 - 1:23am
look watch your money and your account with sprint they are stealing and they have no love for the employess.
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