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Survey: T-Mobile USA still tops customer satisfaction
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According to a recent report from J.D. Power, 81 percent of mobile customers said their problems were "resolved in a timely manner." The survey polled some 10,500 wireless customers who had customer care interactions within the previous year. The survey also found that T-Mobile USA is still the top-rated carrier for customer satisfaction, which marks six years as the top carrier according to the survey. AT&T came in second followed by Verizon Wireless, Alltel and then Sprint Nextel.
For more on the survey:
- read this press release
More stories about Wireless Carriers Verizon Wireless Sprint T-Mobile Alltel Wireless Customer Care J D Power
Comments
Posted by Anonymous | February 6, 2009 - 2:56pm
I used to have sun-com mobile service and it was wonderful - not one problem the whole time. Then I get t-mobile who took over sun-com customers and this is without a doubt the WORST MOST AWFUL service I have EVER had. I am 59 years old, so I've had a few. I wouldn't recommend you to my WORST enemy.
Posted by Anonymous | May 25, 2009 - 7:56am
Are you kidding me?! You must be a prepaid customer. They added over 400 cell sites in our area so how did it possibly get worse? You must work for another carrier and wrote this as a jab.
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