T-Mobile reverses position on paper billing fee
T-Mobile USA is trying to get itself out of some hot water. After receiving complaints about the policy, the carrier has rescinded its decision to charge its subscribers $1.50 for a paper copy of their bill every month.
The carrier announced the move in a statement on its Web site.
"Since the announcement we've heard everything from kudos to concerns about the move to paperless--especially from our customers who today are receiving paper bills at no charge," the carrier said. "So, we've decided to not charge our customers a paper bill fee for now. Instead, we'll be taking more time to determine the fairest way possible to encourage people to go paperless."
Indeed, the issue was enough to spark legal concerns from the office of New York Attorney General Andrew Cuomo, which had issued a warning to T-Mobile over the fee. "My office will not sit back and let a company change its prices under the guise of 'going green,'" Cuomo said in a statement.
T-Mobile will continue to charge a fee of $3.49 if customers want a detailed paper bill. The other Tier 1 carriers also charge subscribers for detailed paper bills.
- see this AP article