Tucows CEO Elliott Noss said that his company's Ting Mobile MVNO has worked through most of the problems it had in terms of customer service as a result of changes Sprint made to its rules for devices that customers want to take to MVNOs. Meanwhile, Noss said that since Ting started supporting GSM service in March, likely via T-Mobile US' network, a "solid" chunk of carrier's business is now GSM-based.
After chalking up two 1-Gigabit deployments in Charlottesville, Va., and Westminster, Md., earlier this year, Toronto-based Ting is taking a hard look at which U.S. cities will be next for the service.
Ting, a company known for its unique pricing model as a wireless MVNO, is going its own way in deploying fiber-to-the-premises (FTTP) as well, as the carrier is currently pursuing both lit and dark fiber for deployments.
Ting, the Sprint MVNO that's building its own 1 Gbps fiber-to-the-premises (FTTP) network in Charlottesville, Va., says it will offer symmetrical gigabit service this month to residential customers for $89 a month. It will also offer a basic service with uploads and downloads at 5 megabits per second for $19 a month.
Sprint in February changed its rules for devices that customers want to take to other carriers and MVNOs, which is having a negative impact on some Sprint MVNOs that offer Bring Your Own Device (BYOD) programs, including Tucows' Ting Mobile service. However, Sprint and the MVNOs say they are working together to resolve any issues.
Sprint MVNO Ting Mobile said that because of a system Sprint has implemented to check if a customer still owes the carrier money, some customers are experiencing difficulties in bringing their phones over to Ting and other Sprint MVNOs.
Sprint MVNO Ting Mobile reported that the number of accounts and devices attached to its service effectively doubled in 2014, to a total of 94,000 active accounts and 147,000 active devices at the end of the year. While the numbers are relatively small in the context of the larger wireless industry, the company's growth is noteworthy in that Ting is one of the few U.S. MVNOs that publicly reports its subscriber numbers.
Ting, a Sprint mobile virtual network operator (MVNO), has named Westminster, Md., as the next stop on its 1 Gbps fiber-to-the-home (FTTH) drive.
Ting, which currently operates as a mobile virtual network operator of Sprint, said it purchased a majority stake in a small, independent Internet service provider (ISP) in Charlottesville, Va., called Blue Ridge InternetWorks (BRI). "Just like that, we're starting our new mission to bring the things that people love about Ting for mobile to the world of fixed access," the company said.
Sprint MVNO Ting is adding support for GSM service and will launch SIM cards that can be used in unlocked GSM phones. Although Ting is not saying which U.S. GSM carrier it is working with, a coverage map provided by the company of its GSM partner indicates that it will be partnering with T-Mobile US.