Prepaid subscribers at AT&T Mobility and T-Mobile US are being overcharged for voice minutes they use, according to a Washington Post report. Essentially, prepaid customers who pay for voice calls by the minute are being charged for more minutes than they think they are using. This is most notably evident in the fact that even calls that end before one minute of voice airtime is used up are getting treated as two-minute calls.
Verizon Wireless launched a customer loyalty program earlier this year called Smart Rewards, which allows customers to accumulate points and then use those points toward discounts on the purchase of various goods and services. The carrier is preparing to take the service nationwide, a launch that could happen as soon as April 1, according to a person familiar with the company's plans.
T-Mobile US said it will upgrade its 2G EDGE network to LTE almost completely by the middle of 2015 as part of a wider effort to expand its LTE coverage footprint. However, it's unclear exactly how many T-Mobile subscribers will be upgraded from 2G EDGE to LTE, and what the effort will cost.
As the quarterly earnings season comes to a close, it's time to look at the numbers--and the numbers for T-Mobile US were extremely good. The carrier in the fourth quarter added far more new customers than Sprint and AT&T Mobility, and almost as many as market leader Verizon Wireless. Check out complete details in this Q4 wrap-up of the nation's top nine wireless carriers, provided by Strategy Analytics.
Boingo Wireless CEO David Hagan thinks that carrier deployments of Hotspot 2.0 Wi-Fi are still a year to 18 months away, pushing back the timeframe for when moving between mobile networks and Wi-Fi networks will be more seamless.
The Competitive Carriers Association, along with several other groups representing rural carriers, put forward what they have termed as a middle-of-the-road approach to the area spectrum licenses should cover in the 2015 incentive auction of 600 MHz broadcast TV spectrum.
The following charts the top U.S. wireless carriers in the fourth quarter of 2013 by subscriber base, according to research firm Strategy Analytics, and includes major metrics--such as churn, ARPU and revenue--of each carrier. The subscriber figures include both retail and wholesale customers. As the fourth-quarter reporting season comes to a close, it's time to start parsing the information to see which carriers slipped and which managed to get ahead.
We're not in a price war right now, despite multiple competitive changes in pricing plans over the last few months. So if we're not in a price war, what would one actually look like?
Verizon has introduced its new "double up" promotion as a way to drive more of its customers to bundle FiOS with its growing 4G LTE wireless service. Having closed its acquisition of Vodafone's piece in Verizon Wireless last month, the promotion is one of many new marketing initiatives combining its wireless and wireline divisions.
Tier 1 wireless carriers have been falling over each other to change their plans and cut prices in recent months. However, that doesn't necessarily mean that the average U.S. wireless bill has been going down despite investor fears of a price war.