Continuing to implement common-sense customer service protocols under new customer service czar Charlie Herrin, Comcast is now letting its Xfinity customers schedule a specific time for a rep to call them instead of waiting on hold.
In Tim Burton's wildly inventive 1985 comedy Pee-Wee's Big Adventure, the title character spends most of the film trying to reclaim his stolen bike, a frilly, pimped out, elaborately customized 1941 Schwinn Pullman, somewhat grandiosely monikered the "X1."
Continuing to build bells and whistles into its next-generation pay-TV platform, Comcast says X1 can now use IFTTT to do things like change the channel when a specified event pulls a trigger.
Comcast representatives have confirmed that a picture making the Internet rounds is indeed the Cisco Systems-made next-generation gateway for Comcast's X1 platform.
Comcast's X1 platform experienced its second major outage in less than a week Wednesday, with reports of pay-TV outages spread across the nation and concentrated in major cities including Chicago, Boston and Philadelphia.
Comcast has expanded its X1 network DVR service, allowing subscribers to access their personal recordings on Android and iOS device from anywhere they can get Internet access.
Northwestern University students will have access to more than 130 channels of free TV streaming beginning in the fall quarter thanks to a partnership the school has entered with Comcast.
Comcast has decided to move its IP-based "Xfinity On Campus" service beyond the experimental phase and give it a full-fledged commercial launch at a select number of universities this fall.
A few folks find Comcast's policy of using Xfinity Wi-Fi residential and business routers to create neighborhood hotspots alarming and worry about potential privacy issues from putting a second SSID for the public on a router. But Connectify alleges it has found something else that should concern Xfinity customers: the extra power consumption, and potentially higher utility bills, that these devices engender.
The free Wi-Fi hotspots being rolled out across the nation by AT&T and Comcast help ease the consumption of cellular data, while providing better network speeds than what is typically delivered over 4G connection.