Just as athletes, actors and other celebrities have to deal with a new code of conduct in a world in which words, images and video travel fast, pay-TV providers are finding that their misdeeds and customer unfriendly billing practices can assume an exaggerated presence on the Internet.
Verizon Wireless reported the resolution of problems with its online portal that impacted thousands of customers and its own retail stores in certain parts of the country. The operator also announced that it has deployed XLTE, the brand name for LTE deployed over its AWS spectrum, to more than 300 markets.
T-Mobile US signed a long-term managed services agreement with Ericsson, which will supply the operator with its Service Agility package, including unified charging, billing, order management, product catalog and customer relationship management (CRM). The update will cover all branded T-Mobile and MetroPCS customers.
Prepaid subscribers at AT&T Mobility and T-Mobile US are being overcharged for voice minutes they use, according to a Washington Post report. Essentially, prepaid customers who pay for voice calls by the minute are being charged for more minutes than they think they are using. This is most notably evident in the fact that even calls that end before one minute of voice airtime is used up are getting treated as two-minute calls.
U.S. Cellular continued to bleed subscribers in the fourth quarter and also said it would be unable to predict its performance in 2014 at this time. The company cited a number of factors in holding back on providing guidance, including continued churn related to issues with its new billing system.
AT&T Mobility has developed an application-aware system designed to restrict customers from engaging in "non-permissible" bandwidth-intensive activities such as file sharing or movie downloading.
Netflix might be coming soon to your cable box. With the help of TiVo, the company has reached two groundbreaking agreements with cable operators overseas, and Netflix has already suggested those deals could serve as a foundation to build on domestically. But true integration between cable operators and Netflix is probably a long way off.
Enforcing net neutrality rules in Europe may boost customer bills as the region's Internet service providers seek ways to pay for network investment and limit further pressure on cash flows, according to Fitch Ratings.
Shared-data plans make for more satisfied customers when it comes to an operator's customer-care service, according to a fresh report from J.D. Power.
AT&T is reportedly exploring what wireless customers think about the idea of having content providers foot the bill for some of the data those users consume.