Migrating to IP Call Centers

Moving to IP in the call center can save you money and, if properly implemented, substantially increase efficiency in responding to customer calls. However, to gain the full benefits of a switch to IP will require examining, refining and potentially redefining business processes, getting IT and telecom centers to more fully cooperate with one another, and conducting regular service monitoring in a proactive manner.

By attending this webinar, you will:

•Learn issues to consider when migrating from legacy systems to an IP environment
•Examine the promise and peril of improving existing business processes during the move to IP
•Understand why pre-implementation testing of new systems is no substitute for daily and real-time service monitoring