Peter Cunningham is the Technology, Media, & Telecommunications Practice Lead at J.D. Power. He oversees the practice’s industry benchmark studies, proprietary research, consulting, and performance improvement programs focused on improving customer experiences. Mr. Cunningham has 16 years of experience in strategic planning, product development, technology innovation, operational transformation, and customer experience optimization. Prior to joining J.D. Power in 2017, Mr. Cunningham was vice president of Corporate Initiatives & Development at Time Warner Cable. Previously, he was a management consulting executive at Accenture. Mr. Cunningham earned a bachelor’s degree in broadcast journalism from the University of Missouri.