Sales of Accanto Systems's intelligent customer service assurance (iCSA) solution grew by a record 59% in 2009, the company announced.
The monitoring and troubleshooting solution is able to correlate large amounts of information collected from the network, services, subscribers and devices, presenting the findings in a single diagnostics tool.
“While there has been a lot of hype about Service Assurance and Customer Experience Management, few companies have delivered tangible products and services,” Accanto CEO Michele Campriani said.
The company has been able to “grow system sales substantially in the CSA market while many of our competitors are shrinking,” Campriani added.