Amdocs offers new solutions for enterprises
Amdocs has launched two new enterprise solutions that enable service providers to better support their business customers across the entire customer lifecycle.
The Amdocs Enterprise Customer Management solution empowers enterprise customers to self-manage their accounts, reduces average call handling time, increases first-call resolution, and cuts support costs and field service visits.
The Amdocs Enterprise Service Fulfillment solution integrates the ordering and fulfillment processes to reduce time-to-market and delivery lead times for complex enterprise services such as multi-site VPN.
Both solutions support complex business customer hierarchies and vertical industry offerings, offer scalability for high numbers of users and process volumes, and enable service providers to meet stringent service level agreements.