Amdocs has collaborated with Oxford University for the development of the customer experience maturity assessment service, which helps service providers measure the level to which their current customer experience is impacting their customer base, as compared to industry best practices.
As well as undertaking an assessment, the service provides actionable recommendations to help organizations define, personalize and implement an intentional customer experience for each of their customers.
Amdocs has also launched a complete portfolio of service offerings and competencies designed to help service providers make the transformation from providers of network utilities to purveyors of the digital lifestyle.